"The customer service was great and the prices are great."
"Way better than expected! My book was used but when I got it it still creaked when I opened it. Pages in perfect condition. Thanks"
"Easy rent and return books usually cheaper"
"That’s it................"
"my fiance bought my book, shipped it to his mom's house and used my name so order was cancelled. We live in an apt. Packages get stolen so we ship to parents house to ensure delivery. We will never use ecampus again."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications.
Erin”
"Canceled my order after taking my payment. Reason given was incorrect bank account information given? Hmmmm how? If you took my money how was the information incorrect?"
“Good afternoon,
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications.
Erin”
"It was quick, fast, and the exact book I needed. I got a good deal too. "
"I ordered a book weeks ago that was in stock & now it is unavailable to ship. I must have for class soon & this is causing a huge inconvenience."
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order until 01/23/17 due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. If you wish to cancel or see what other options might be available, please contact us at our customer service office at 888-388-9909.
Erin”
"My books come to me really fast and with no problems."
"I ordered a rental for the first time from ecampus. The book I rented was in great condition and arrived in a few days. The return service was quick and free. I would definitely use them again and would recommend to others."
"I ordered a book and was immediately charged for it. I received no notification that the book was back ordered. I had to call for an update. However, most online sites do not charge you for a purchase until,your order ships."
“Good morning,
I apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand. The publisher providing this item listed that it was on a temporary back order due to the high demand and low availability. In cases like this we would typically offer to either cancel the order to provide you with a full refund or we keep the order open to ship it as soon as it becomes available once more. If you wish to cancel or see what other options might be available, please contact us at our customer service office at 888-388-9909.
Erin”
"I always get the best price textbooks from this website."
"I was able to rent all of my books for this semester at a great savings over purchasing them. They arrived very quickly and returning them was very simple as well. I have already ordered books for next semester."
"I used e-campus for the first time and I am using it again to order my school book. I am satisfied with the first order & waiting for the 2cd one."
"Better prices than most. Great Service1"
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon
I apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics in regards to what causes these cancellation other than generic notifications. The most common cause that seems to occur is if the billing address does not match what your card has on file. You may wish to confirm your card has your most accurate address listed before attempting to place new orders.
Erin”