"Product is in very good condition and was delivered quickly. "
"They sent me someone else's package I had to call the office and now I haven't received my textbook and the assignment is due on Saturday. I hope to receive it by then."
"Shipping took longer than expected but I am satisfied with the book I received."
"When I rented a book from this company, they sent the book to the wrong address. I then contacted the people at the address which they sent it to, and they told me that they sent the book back. I then contacted the book company again only for two people to tell me that the book was sent to the other address, after I told both of them prior to starting the conversation that the book was sent to the other address. Neither of the customer service representatives tried to help me or looked to see if the book had been sent back. They were very rude from the start of the conversation. The customer service is awful and I never received the book, do not rent from this place!"
"Issues with DRM not resolved by support. A waste of the money I paid to rent a textbook. "
"Excellent books, the used book was in super awesome condition and the shipping was overall as expected. I have my book in time for class and at a good discount. Can find all sorts of coupons, used books and even have a rewards points program! Super happy MY NEW place to find my studies! "
"I ordered all my books in less than 5 minutes and had them in 2 days! Saved over 150.00 compared to school!"
"you sent the wrong book.....order has the correct book listed and received a book totally unrelated to my course."
“Good afternoon,
I apologize fro any confusion or inconvenience that this issue has caused you. Though we try to be as accurate as possible, sometimes mistakes can occur during the shipping process. In the even that an incorrect item is received, or the item is unsatisfactory for your use, we recommend contacting customer service directly so that we can assist you with resolving the issue. According to our records, you spoke with a representative who processed a replacement order for you on 12/15/17. This replacement is due to arrive on 12/20/17. If there are any issues with the replacement item, or you have trouble with accessing the prepaid label in your account, please contact us at customer service so that we can further assist you. Our contact number is 888-388-9909.
Erin”
"My Used book was immaculate. I expected a few frayed edges, maybe a dirty page or two. Not! This book is in excellent condition and I received it in less than a week. The best part is it was cheaper to buy here than rent off other sites. Have already recommended it to my friends and instructors. Thx eCampus.com your a saver for sure.
Dellana"
"I LOVE ecampus! They sell good books at cheaper prices and have a solid ewards point program! (I love the idea of getting something back for purchasing a book!) I received my latest book very quickly at a very reasonable price! I will definitely buy from them again!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you love our deals as much as we do. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
erin@ecampus.com
”
"just what I wanted. Thanks!"
"I always buy or rent my books from here & this time around has been terrible. I've been trying to contact someone about my purchase & it has been impossible! Still haven't received my book & still waiting to hear from someone it's been 10 days & still nothing. "
“Good afternoon,
I'm sorry to hear that your item was not received. Our records show that you ordered through the Marketplace service, which is a service where you purchase from a personal seller and not through us directly. In these cases, it is normally recommended that you contact the seller directly for more information on your package. As the tracking provided by the seller shows no updates, nor delivery confirmation, I have issued a refund as a one time courtesy. If such issues occur, please contact our customer service by phone should you purchase through Marketplace in the future, and we will be happy to look into and assist you in the matter.
Erin”
"I placed an order for a book and two days later got a cancellation message saying they did not have my book. "
“Good afternoon,
I'm sorry to hear that your order experience did not end well. We strive to provide a wide variety of titles for our customers. These means that we may not always have the item immediately on hand, but have a supplier who can issue the item for us. In some cases, there can be delays during peak busy seasons. As we were unable to confirm with our supplier that the item could be obtained in the time frame we had listed during your order placement, we cancelled the order to ensure that your funds would go back to the card should you need to purchase the item elsewhere. As a courtesy due to this inconvenience, I have issued a discount credit to your account should you be willing to give us another chance. This discount will not expire and can be used in the check out screen above the payment field.
Erin”
"You let me order a book and purchase it knowing you didn't have it in stock therefore I wasn't prepared for my winter online class because I didn't have the book. Don't let some purchase a book if it's not in stock. "
“Good afternoon,
We strive to provide a wide variety of titles for our customers. These means that we may not always have the item immediately on hand, but have a supplier who can issue the item for us. In some cases, there can be delays during peak busy seasons. As you have already requested a cancellation of your order, a full refund has been issued back to your card on 12/07/17. In addition, if you wish to give us another chance, a discount has been applied to your account for you to use when you next sign in. This discount will not expire and can be applied in the check out screen above the payment entry field.
Erin”
"Super fast shipping and excellent condition .Great low price compare to other "
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
We appreciate the positive review! I apologize that the CD's weren't included with your item. The publisher doesn't allow us to change the title of our used/rental items and as a result we have to include a disclaimer (under the picture and in the item description) indicating that the CD isn't included. Certainly we understand if this is overlooked and provide our customers with a easy returns process. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”