"Great company and fast shipping"
"I chose the site bc it was the cheapest! AND the delivery came in on time!! I hope the return process just as easy :)"
“Hello msparkman91!
We're happy to hear that your order was delivered on time! Spoiler Alert- The return process is also easy! We'll send you a reminder email 2 weeks before your due date with a link to your prepaid shipping label. Just click the link and print the label and take your return to your nearest UPS location- easy as pie!
We wanted to say thank you for posting about your experience so I've emailed the address we have on file with a special offer.
Good luck this semester!
-Erin
erin@ecampus.com”
"Never had any issues, and everything was the way as wanted "
“Hi there,
We appreciate the love! I’m happy to hear that your order went smoothly. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
erin@ecampus.com”
"Books arrived on time. Received correct books. Great prices. "
"I had varying experiences over two days with the website and two customer service agents, and I waited what I believe to be an inordinate time to recieive confirmation of shipment and receipt of the product. My original order was cancelled because of still unknown reason (could have been X, could have been Y), but not a certainty. I called customer service the day after the cancellation, and the customer service agent couldn't even find the original order. Then, I called back and received great customer service from another agent.
All would have been well if my card wasn't charged and then I had to wait another five days to get information about when my book was going to be shipped. I know that the website says 3-5 business days to update, but in this tech world, really? This eCampus seems focused on its policies and protocols, not on the customer.
I did then receive confirmation, and another two days went by before I could enter the tracking number to find out where my book was. It was delivered five days later.
eCampus is wonderful if you have leisure time on your hands and don't worry about receipt of product or about time. eCampus--if you're reading this--put US (the cUStomer) in eCampus. Otherwise, it's just camp."
“Hi Joseph,
I am sorry for any confusion or miscommunication that occurred while placing your order both initially and when you replaced your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with us. While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your lnf.com address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Further, I’ve included details on when to expect your order. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Erin
”
"So far so good. Just rented a book for fall, cheapest compared to other sites. Fast shipping."
“Good Afternoon,
We appreciate the love! I’m happy to hear that your book shipped quickly. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
erin@ecampus.com”
"As a newcomer to the Site ,it was a very difficult to purchase the books I needed for my husband in Canada,and these Used books were too expensive.On the phone was no different ,can't say I will be returing."
“Good afternoon,
I'm sorry to hear that you had difficulty using our website. We are currently working to improve our Canadian customers experience. I will forward your experience to our technical support team so we can use your experience with us to improve the overall Canadian functionality. I show that you have spoken with customer service and you have been informed that your order was cancelled because there was a discrepancy between what was provided in the billing and payment section of your order. This could be a missing middle initial, an incorrect zip code, or a variety of other issues.
Feel free to reach out to me with any questions you may have,
Erin
erin@ecampus.com ”
"I ordered and paid for a book for my niece. Ten days later they cancelled my order putting us in a bind to get the book before she starts class. Thanks for wasting my time and making us have to rush to get a book. Plus when I ordered this text the next higher rate on other sites was $75. Now they are $115. "
“Good afternoon,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin ”
"Bad, didnt get my book. They took back the book I bought and I had to find another one, which I still havent received a week later."
“Good afternoon Dana,
I'm sorry to hear that you're having issues with your marketplace order. I want to help you get to the bottom of this. Please email me directly with more details regarding this issue so that I may assist you.
Thank you so much,
Erin
erin@ecampus.com ”
"Good price; fast delivery"
“Hi Dawn,
I'm so glad to hear that you were pleased with how quickly your books arrived. We really appreciate all your kind words! I've sent an email to the address we have on file with a special offer inside.
Thanks again,
Erin
erin@ecampus.com”
"The used books were in excellent condition and delivered as stated."
“Hi David,
We appreciate the love! I’m so glad to hear that you were happy with your order. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
erin@ecampus.com”
"They had the lowest price and I received my book in about a week."
“Good Afternoon,
Thanks for the love! I’m pleased to know you got your book so quickly. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
”
"I ordered a book for school/college and two days later they said they didn't have it! So that was a little disappointing. "
“Hello hanaakhtari,
Oh no! We’re saddened to learn that your order was canceled due to a non-sourceable item. While we have thousands of items in stock at our warehouse, it appears Elementary & Intermediate Algebra was not delivered to our location as expected with our last shipment. We’ve removed this item for sale and apologize for any frustration this may have caused. In addition, we’ve sent an email to your gmail.com address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Erin ”
"It was easy to place my order and the book was very detailed in description"
“Good Afternoon!
Thanks for the love! We're glad to hear that the ordering process was so easy. I've sent an email to your gmail address with a special offer inside to show our appreciation for the kind words.
Thanks again,
Erin
erin@ecampus.com”
"I ordered a book for my middle schooler. I received the book ordered in great condition. I would recommend this service."
“Hello RPatrick1!
Those are wonderful words to hear! We’re pleased learn your book was received in such good condition. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
erin@ecampus.com”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good Afternoon!
We're so happy to hear that you like our company! We hope all your future orders with us are also positive experiences. I've sent you an email to the address on file with a special offer inside.
Thanks again,
Erin
erin@ecampus.com”