"I ordered an iriver ifp-790 from this company after a cnet search for the best price. Overall I am pleased. It took several business days for my order to be shipped despite being in stock. Maybe they are just very busy, I thought > 24 hours in pick status was a lot. I received the item as promised. Ordering was easy. I would shop there again. great prices. "

"I attempted to use Ebuyer.com in the UK. Will never use them again. Can't recommend any part of the service.

I ordered several peripherals and a tower case. They turned up a day late causing an extra day to be taken off work. So far I assume the peripherals are in working order but I can;t verify this as I don't have my own computer to test them in as the case and associated PSU arrived mangled. The fascia was smashed, the PSU was no longer secured to rear of the case, the sides were dented and scratched, even the overall shape was no longer square. Incidentally the package showed no damage whatsoever.. yup it was packed like it, nice. No blaming this one on the courier. It has been two weeks now since I requested an RMA and I'm still waiting. They won't contact me by email as I have requested (a legal obligation, I might add... check trading standards) leaving me no option but use their awful Enote system, akin to a bulletin board, which they clearly don't read. After many msg's left there the only replies of any note I have had are prestructured 'how-to-request-RMA' notes. Despite the fact I had alrdy requested one as can plainly be see due to the fact their system won't let make another, they still send these notes. I was complaining about their return policy which attempts to charge the buyer for return postage, something I not willing to accept as this case should never have been sent in the first place. Clearly they haven't read my Enotes as they only send the how-to notes back, if I'm lucky, usually I get no response. Also, every complaint I make is forwarded to a different 'advisor/rep' implying to me they are either all incompetent, ignorant, uncaring or all of the above.

Conclusion - terrible moneygrabbing service, use at your own peril"

"Ordered LCD, received in a timely manner. Would buy again."

"Great Seller. Ordered an Antec Case and got it the next day! Was $15 cheaper than Newegg! Will definitely buy there again if they beat Newegg's Price."

"Ordered an Antec Case, arrived in 4 days. Packaged arrived open, but no missing contents or damage to item or package. Ordering process was easy. Great first time experience, would do business again."

"I chose eBuyer because the price for the Logitech Elite keyboard that I was ordering came up as lowest on PriceGrabber.com. Unfortunately they do not offer free shipping like some of their competitors, however, even with a shipping fee the product was a good value. Ordering was simple, I received confirmation emails and was able to track the order easily. I would certainly recommend this seller and I will buy from them again. "

"I ordered and paid for a 512mb Lexar compactflash card from ebuyers.com on June 16th. On June 22nd I received a 64mb Lexar memory stick. I called ebuyer.com and a person took down my email address and state she would send me the return info - it never came so I went on line to initiate the return process. Once my return request was accepted, Ebuyer.com did not offer to pay any shipping charges for the return and stated it would take 14 days to resolve the problem once they received my return. Because I am uncomfortable with this company and because of the the money involved, I will be returning the wrong product w/ a return receipt. This company has very poor customer service and return procedures as compared to other companies."

"I ordered a new Antec case for a PC I built, along with a cable. Of all the online retailers I've dealt with in the last few months, ebuyer is the only one that charged heavy shipping rates on items, but even with shipping the items came out to be cheaper than other retailers. Their shipping is very fast. I ordered on a Saturday, received emails on Monday that the order had shipped, and FedEx dropped off the merchandise on Tuesday. Very happy and satisfied customer."

"I purchased a Logitech MX510 mouse from ebuyer.com. The item shipped out the day after I placed my order. I tracked the order using the tracking number they provided. The tracking stated that it had been shipped to a different city. I contacted ebuyer.com first and then FedEx about the problem. Ebuyer's customer service responded within a few hours of my request to let me know that they had contact FedEx about the problem. I contacted FedEx and received resolution through them. I was very reassured by the proactive stance that ebuyer took to protect me, their customer. I'm sure I will be shopping with them again."

"First time buyer with ebuyer.com. They offered lowest price at the time for sony clie TJ37 with free shipping. not too mention no tax for cali. placed the order and the product was shipped the same day. needless to say, the shopping expereice was super and im willing to shop with them again :)"

"Ordered for a 256 Sony Memory stick. Received in a great condition very next working day. Highly recommended. "

"I made a minor typo in entering my card number on the intial order. Rather than verify in real time and let me know right then, they sent a notice the next day complaining about an invalid card number. I submitted the correct information according to their instructions, but continued to receive duplicate notices about invalid payment. Eventually they cancelled my order. I bought the items I needed from someone else.
"

"Order a 256MB usb pen drive on April 18. They sent the wrong item (flash card). E-buyer sent me a label for returning the card. They received the card May 3 but did not contact me or send me a replacemnt. After I contacted them they told me (on May 19 !) that the replacement will not be sent and that my credit card will be credited that day. I was not.
While I am sure I will receive the credit at the end it is clear to me that I will not buy again from this merchant."

"Placed an order with EBuyer more then a week ago only to just get an e-mail today stating that one of the items was not in stock so they canceled my whole order. I find it funny that they would cancel and $400+ order because a $30 item was not in stock. I might not have gotten my order but they are sure quick with the unsolicited sale e-mails. Very slow service and I will not consider doing business with them again."

"2nd order with ebuyer.com, I ordered the wrong product and needed to send it back. Filled out their RMA request form. 1 week later they still hadn't issued one. I had to call. They hemmed and hawed but promised an RMA number. Still nothing. Called again, they were reluctant but promised again. 5 days later, still nothing. I filled out a complaint on their site and they told me that they have a "relationship" with the hardware maker that prevents them from accepting merchandise returns. Huh?!

I ended up disputing the charge with my credit card company and shipped the items back to them anyway. Same result for me, although it was painful. I'll never order from ebuyer.com again.

Low prices aren't necessarily always better because it usually means the customer service suffers. Beware."