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Verified
5/5

2004-01-16

"I paid for standard shipping and still got it in 2 days."

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1/5

2004-01-13

"Be sure to check shipping cost before wasting your time with this vendor. They charge shipping for each item, so 12 inkjet cartridges weighing 1.2 lbs cost $57 for UPS shipping."

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Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Delivering products damage free
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Variety of brands and products offered
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Verified
4/5

2004-01-09

"eBuyer has been an almost top-notch reseller for the past 3 purchases I've had with them. The excellent prices they have were what attracted me initially, but after the first two buys, the third was made because of my positive experience with them.
That was up until my 4th purchase, or rather attempted purchase. I placed an order for a set of speakers which were listed on their site for several months now with the best price on the net. The price fluctuated a few times in the course of the few months I was eyeing them because of my anticipated purchase, but they still retained the best price. I placed my order, then after a few days I see the charge reflected on my Credit Card, but still no delivery notice. I finally went to check on the status, and it gave me a very hopeful "pick in progress" status. According to their site this meant the guy was wondering through the warehouse to go grab the speakers to get them ready to ship. 2 days later, today, I receive an e-mail from them telling me there was a "discrepency" about the item being in stock (which was what the website reported). They canceled the order and issued a chargeback to my credit card. Unfortunately I had already paid my credit card bill, which included the payment for the speakers, so now I have to go through the extra trouble of getting my credit card to chargeback my bank.
I've dealt with "out of stock" notifications in the past, but they 1) always arrived quick, not a week later, and 2) often issued BEFORE being charged for the purchase.
I'm not a whiner or complainer, but I have to say this experience really put a damper on my view of eBuyer. It will be a while before I consider buying from them. Mind you, I don't think they often have that "discrepency" problem with items being in stock, but I don't like the way they handle orders.
In all, I would rate eBuyer as being better than OK, but it's certainly not up there on my list.
"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site being easy to use
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Speed of web site
Overall technical support
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2004-01-09

"I purchased the Logitech Z-2200 speaker system from Ebuyer. The order was processed nearly instantly, and shipped the next day. A few days later, the package was dropped off at my front door by FedEx. Not only did Ebuyer have one of the lowest prices I found on this item, they were fast and the item arrived undamaged. I highly recommend this retailer."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2003-12-24

"I purchased 2 computer cases from this seller. They both showed up damaged. I have contacted the seller and they never answered. Don't buy from them unless you don't mind a 20% restocking fee. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-20

"This was my first order from Ebuyer. I took a chance with the lowest price that Pricegrabber found for this software. I figured that retail software is the same from all distributers, so why not buy the cheapest? Shipping by FEDEX was lightning fast (in my area UPS is difficult to deal with). Thank you, Ebuyer for a great experience."

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-18

"This was my first, and so far, only purchase from Ebuyer. When I ordered some components, my credit card got rejected. Turned out to be my fault. Ebuyer quickly got the rest straightened out and got my order to me in a day! And this was with FedEx saver shipping. Their website is also very informative, and once you understands eNotes and everything else, I'm sure you will be as satisfied a customer as I am!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-14

"Great service and super fast delivery. The items I purchased were marked with free shipping, and I expected Ground Service. However, I was suprised when they arrived in 36 hrs after I placed my order Via Airborne Express. The items I bought were priced wonderfully."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
N/A
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-11

"Very reliable & great prices! So far I've purchased several different flash memory modules at the best price around as well as a 15" LCD monitor for only $199 w/ free shipping! All were shipped same-day via FedEx.

They send order confirmation instantly & notification when item ships.

So far haven't had to return anything or deal with customer service, knock-on-wood!

I will definitely give them my business again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-05

"I bought a gamepad from Ebuyer at about 3 p.m. on December 2 and selected the regular shipping option (5-7 bussiness days, I believe). The next morning at around 7:30 a.m., when I'm getting in my car to go to work, a delivery man comes up and gives me the box from Ebuyer. THIS IS INCREDIBLE!!! I couldn't believe. LIGHTNING FAST SHIPPING, GOOD PRODUCT, WOULD DEFINITELY BUY AGAIN!!!"

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Overall product shipping and delivery process

Verified
5/5

2003-12-03

"I was very pleased with the prompt service that I received from e-Buyer.com. The website was easy to navigate and I found exactly what I was looking for easily. I placed an order on Thanksgiving day and received the parcel by 12/02."

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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-23

"This is my third order from Ebuyer. My first two orders had free shipping, but utilized poor shipping methods (e.g., US Parcel Post for a $20 computer case). This time, I ordered a $15 case and it was shipped via Airborne Express ground -- a huge improvement over USPS, resulting in no damage to the case.

Good company and shopping experience, and they seem to be receptive to customer comments (e.g., shipping method). Nice to see a company trying to improve itself.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-20

"Super fast shipping. I ordered a lens for my Canon G3 on Sunday and it arrived on Tuesday. Everything arrived exactly as described. "

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N/A
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-11-19

"Not good customer response or service. This is my order number - not invoice number. They did not respond to their enote after it was reviewed and assigned to 2 people. Specifically requested confirmation and I was ignored in this request."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-10

"I am very happy with this reseller. I ordered a product with ground shipping expecting it would arrive in 5-7 days, but instead it arrived in just two. No problems, no issues. Received exactly what I ordered in working condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use