"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"I love the fact that the prices are reasonable. But that it comes delivered to my door with out any crazy labels. I have been more then satisfied by this company and the products I have purchased."
"I have used this company a few times, fast, efficient, professional, always works with you via email about your order. Thank you for your wonderful service."
"I have ordered from EdenFantasys a few times and the experience is always AMAZING, their website has an OUTSTANDING selection and the product descriptions are exact. The toys I have purchased have been high quality and FUN. EdenFantasys is my goto for adult toys. Go see and enjoy."
"I accidentally put in the wrong address and they reached out to me verify if I received it. When they learned I had not they sent my order to the correct address, fast and accurate and they continued to follow up. Awesome customer service and I love my new Eden pleasure play. Thank you Alex and Kim for all your help. Already started my next order"
"I've only had to contact CS a couple of times, and both times the responses have been responsive, professional, and polite. This time there was a computer glitch that added $25 for a free item, but after emailing them, the situation was rectified within THREE HOURS. That's unheard of nowadays!
Products are always top-notch. Shipping is always as promised (same day in this case), and tracking information is always provided. EdenFantasys is one of the top e-commerce sites to be found on the internet. Highly reccomended."
"Ive been shopping with EdenFantasys for almost a year now and the website is wonderful! They have a wide selection and at affordable prices. It's very user friendly and informational. The shipping is also affordable and fast. It's very discreet. Not to mention their customer service is very respondent. Quite frankly im usually much too lazy to ever take time to write reviews such as these but the exemplary service they give is worthy of sharing. If you're looking for a great site that will keep you coming back for more, then I highly recommended Edenfantasys! You won't regret it. "
"I was recommended to EdenFantasys by a friend of mine. She said she had ordered from them multiple times and enjoyed the selection and speed of shipping, so I gave them a try as well. That was 6 years ago and I still love shopping with Eden. I've interacted with their customer service team on multiple occasions for issues with shipping or them reaching out to me to confirm if I had received packages or not, and every time I have it has been easy, quick, and polite service. They have frequent sales which I love and I've never had issues with anything I've received from them. I've even repurchased the same toy from Eden because my previous one just naturally bit the dust after a few years. I love shopping here and will continue to shop here in the future."
"When there might have been a problem, Customer Service reached out to me to make sure everything was ok They followed up with me untill I got my order."
"I love shopping with eden fantasy’s because everything that comes is super discreet. Shipping is pretty fast depending on where u live, and they have a wide variety and lots of items to choose from. So far I ordered like 3 things and I’ve been pretty satisfied with them all. The prices are great as well and if there’s ever any problems they have amazing customer service."
"My wife and I love the products and the support on this website. Everything from video reviews to new experiences from their website. Got the 1 day shipping option, however came in two days. Not a problem though, full refund and bonus with the offer to send to my card but decided on store credit because I of course will use it. Many thanks to the customer service reps, Tori, Alex and, Anastasia. Always in capable and competent hands here!"
"Melany was great to work with and she gave me wonderful recommendations "
"Love this item, gave me perfect satisfaction and once explained how to use, so easy!"
"The customer care for this site is really great. I have always received great customer service. Recently an order was delayed by weather, and they reached out to me before I even knew it was going to be late!"
"I ordered only 2 items and received tons of free extras! Clothing, toys, and chocolate. The entire time they kept in touch with me sending updates and asking about if I received my package yet or not, we had bad weather so it came late but obviously that’s not their fault at all.
Long story short, I spent $50 on two things, and received 13 others items free and they aren’t cheapy ones either "
"I had a minor issue with an item and they did not hesitate to credit me the purchase amount and gave me a great deal on something else"