"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"Love this item, gave me perfect satisfaction and once explained how to use, so easy!"
"The customer care for this site is really great. I have always received great customer service. Recently an order was delayed by weather, and they reached out to me before I even knew it was going to be late!"
"I ordered only 2 items and received tons of free extras! Clothing, toys, and chocolate. The entire time they kept in touch with me sending updates and asking about if I received my package yet or not, we had bad weather so it came late but obviously that’s not their fault at all.
Long story short, I spent $50 on two things, and received 13 others items free and they aren’t cheapy ones either "
"I had a minor issue with an item and they did not hesitate to credit me the purchase amount and gave me a great deal on something else"
"Very descreet , great sales, always got something special for you. Deliveries are fast and on time . Love this store "
"I'm not that pleased with this purchase. The item doesn't seem as sturdy as i thought it should be. Also, I don't like that it's batteries and not on a charger. I have found that toys with chargers last longer and give a stronger vibe. Sorry to say, I think this product is cheaply made. "
"We have used eden fantasy's for a few years now. We have always received items on time and in good condition. Would recommend this company over a few others any day. Thanks for all the wild and wet times."
"they ship DHL+ USPS. lost a package and the other one got stolen when usps left it on front door.
so far i have received 0/2 orders and wasted $200. F this company. Im done.
"
"I received my order today I was excited until I opened the box and only half of it arrived now I can't get in contact with the company by any means"
"Soy de Panamá, estoy de visita en EEUU, visité varias tiendas de juguetes sexuales pero los productos son muy caros, visité la página de EdenFantasys y con poco dinero compre de TODO, de hecho hice otro pedido.
El servicio al cliente fue genial y la mercancía me llegó dentro del tiempo que debía llegar.
Se los recomiendo, son lo máximo.
saludos.
"
"it's great to deal with real people. They are very responsive to any questions i've had. and they respond very quick."
"We were referred to EF by a friend and have loved shopping EF immensely. The selection was perfect for us, shipping was on time and customer service was superb.
We plan to refer EF to all of our **** friends and plan to be loyal customers for life."
"I was very impressed by how helpful, friendly, and proactice the folks at EF are! I was upset that there was a manufacture issue with one of the products i purchased. The EF staff was super easy to get a hold of, prompt with their communication, and helpful. They send me a new product that worked perfectly. I highly recommend them! "
"Bought an item, delivery was fast even thought I live up north in Canada plus they gave me a nice gift with my initial order. Customer service answer my emails on the same day and even did a follow up with me for the delivery. First time buying toys and enjoying them. They look like good quality products and prices were fair since I bought during boxing day week."
"Had a great experience with customer service and they were very kind. The products here are very good. "