"Ordered a complete system on July 30th, they shipped it when they said they would. The cabling was tied up pretty well, but what was most impressive was the the operating system arrived fully patched. There was only one update that I needed to download and install when I got the machine. I've had it for one weekend so far and it is performing flawlessly."

"Purchased 2 custom built servers for our business. Had both in production in less than 1 weeks time. Noticed marked improved performance immediately. Saved nearly $2000 over next closest competitor."

"An absolutely fantastic online buying experience. Todd and Nate answered every question and even brought up suggestions to save me money. Every email I sent was promptly answered. The price was extremely competitive. My computer arrived exactly as requested and runs flawlessly. ECS has a new permanent, repeat customer ... me. "

"Echoing the sentiments expressed here, I am extremely satisfied with my purchase from Envision Computer Solutions.

Let me give you a few examples of why I wouldn't hesitate to recommend Envision to anyone who asked.

First, even before my order, Todd was very responsive to questions about system building and what components would be best suited to my particular needs. There was no upselling, just frank assessments about what was (and wasn't) worth the money and what worked well together.

While in the process of putting my system together Todd felt that "something wasn't quite right," so he decided to hold it back a day to troubleshoot. When he told me this, he also automatically upgraded my shipping. Not only did he find the source of the problem, but with upgraded shipping the computer arrived a day earlier than previously promised.

As for after-sales service, I recently had a fairly serious Windows XP issue to deal with. Todd was very responsive in helping me diagnose the source of the problem and providing me with a number of trouble shooting options. He was even responding to my emails late into Friday evening. Needless to say, his suggestions helped me clear everything up.

Its rare to find such high quality customer service these days. I wouldn't hesitate to call on Envision again for any of my computer needs."

"Order a system for a friend with no operating system. Received the computer at least 1 day earlier than expected. Everything worked very well. Had no problems setting up Win 98 and installing with drivers included with kit. Will definitly use them again. "

"Envision Computer Solutions is the by far the best computer vendor I have dealt with, ever. So far, I have purchased three complete computer systems from them and many other hardware items.
I have never had a single problem with ECS. I look for three things when I buy:
1. Quality
2. Service
3. Price
ECS is very price competitive. One might find a lower price elsewhere. However, you will not find a vendor with better service or higher quality. I give ECS my highest rating.
As of this review, 6/3/03, I am in the process of ordering several more computer systems from ECS and will continue to do so. ECS is always my vendor of choice.
Please note: I have ONLY dealt with Todd Keller at ECS. So this rating really only applies to him.

S. Tindall
Richland, WA
"

"I've sent 2 friends to Envision for purchases of complete towers. One friend was having a problem and I thought it was the motherboard. After a quick and responsive series of emails, Todd's first guess was tried first by me and it was correct: we discovered it was the hard drive. I set up my friend with a new hard drive in no time, no hassles at all, and it's arriving in a few days. Todd made things much easier for both me and my friend.
Again, everything in my first post is still true and I stand by those statements 100%. They still offer a great selection of components and when you consider what a computer purchase is really all about, their prices are great. Why would you want to save a little money buying somewhere else so that you can go through torture hanging on the phone forever or being told something about your warranty that's a bummer or never getting any responses to email? You should never assume that you'll buy something and it will work perfectly forever and no builder can assume that a component will never fail. But Todd stands by you solidly with a 3 year warranty. One year ago I had a freak defect with a floppy drive and he whipped one out to me right away. Consider that floppies almost never fail. Who could've guessed? Apart from that, my purchase has worked perfectly and I run it hard at times with some of the weird software I use. This summer will be 2 years. You can see my original post from 8/1/01 for my own purchase here: http://www.resellerratings.com/seller2092-p14.html"

"I couldn't be happier with ECS. I had been shopping around for a new computer for a while, but I didn't want to buy from one of the large computer sellers (Dell, Gateway etc). I found Envision after a recommendation from my brother. The website was easy to use and allowed me to customize my computer extactly the way I wanted it. Also Todd Keller was extremely helpful responding to my e-mails and answering all my questions. They even changed the specs after I had already completed my order. The computer arrived today in the mail (which is extremely fast since part of the way it went by Military post) and so far works great. Overall I'd highly recommend ECS to anyone, but especially to military personel serving overseas, you don't often find a company this good willing to ship to APO addresses."

"A few months ago I started looking for a new computer to replace an aging Dell Dimension XPS that just wasn't up to the task of pushing pixels on my LCD monitor. I priced systems at Alienware, ThunderBox, Falcon NW, and a few other places, on the theory that I wanted to do more customizing than Dell or Gateway allow, and because I wanted higher quality components.

I initially ordered a computer from Alienware. The total price, with shipping was to be almost $1900. For that price I got a P4 2.6GHz processor, 1 G of RAM, a Radeon 9700 Pro, an 80G HD at 9700 RPM w/ an 8M cache, and a couple of Lite-On optical drives (DVD/CD-RW).

For $1524, I got the same computer from Envision, with the following additional benefits; instead of the Asus P4PE motherboard Alienware was going to give me, I've got a P4C800. In place of the 533MHz FSB on the P4 Alienware was selling me, I've got an 800MHz FSB. Envision didn't try to charge me extra for a decent power supply (an Antec 430W) and "extra" fans. That came with the case, apparently, since I wasn't charged for it.

One reason I cancelled the Alienware system was obviously price; another was the delay in receiving my computer. They charged my card the day the order was placed, but two weeks later, that's as far as the order had progressed. When I called to ask, I was given the run-around. I gather the company is busy, and I know I'm impatient, but I just didn't trust them when they gave me an "updated" ship date.

I received my computer today, less than two weeks after placing the order. I will edit or update this review if there are problems, but I'm very impressed so far with the way it's put together.

I would highly recommend this seller.

Update: 5/27/03: When the computer arrived, it suffered from some display problems. There were weird artifacts on the screen, almost a plaid pattern. I called Envision, figuring I'd be leaving a message since it was after 6:00 p.m. CST, but spoke with Todd. The solution was simple; the video card was loose. I removed and replaced it, and the problem was solved.

I have still had a few problems playing games, but that is an issue with the drivers for the Radeon 9700 Pro, rather than something hardware related, I imagine. The games that do run without a problem run very well indeed.

I remain impressed by this company, and will certainly recommend Envision to anyone I know buying a computer. At least, anyone I like. Everyone else can buy a Dell. "

"I had no problems with purchasing from ECS. They did an excellent job in configuring the type of computer I wanted."

"I ordered a new 800 MHz FSB, 2.4 GHz P4 chip and recieved it a day earlier than expected. I got FedEx shipping confirmation (with tracking number) less than 1 hr. after placing my order. Most places don't even have this chip on the shelf yet, but I already have it in my desktop -- THANK YOU Envision Computer Solutions!! Highly recommended."

"As with previous orders Envision Computer Solutions provided prompt efficient service. I got exactly what I expected and am entirely satisfied. One small initial omission was quickly and courteously corrected. I would recommend ECS to anyone considering a new computer system."

"envision computer solutions was very fast on building my computer and very helpful with equipment that i was looking for in a computer. My computer that i bought from them is like no other i have had! in the future all my computer needs will be directed towards them.\

thanks,
todd wedgewood"

"Outstanding..I ordered a custom system from
them for a friend who is not computer savvy adding several special requests (most of which they do automatically apparently)along with
a new Asus 9480TVD video card(video editing plus gaming) which wasn't even listed anywhere yet because it was so new..Todd contacted his vender and he had it within hour's of it's release.

Envision will certainly grow becuse of all the favorable reviews and IMO,it deserves it's "best in class" title. ***** star's"

"I purchased a hard drive in November that failed and envision computer solutions not only warranted the product, they installed it a no charge. They are friendly, responsive and professional. I highly recommend ecs for any and all computer needs. This is a company that clearly makes customer satisfaction a priority regardless of the size of the transaction. "