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5/5

2003-04-16

"What a pleasure to do business with.
There were no questions asked when I reported a hardware failure and a replacement was on the way immediately.
I highly recommend this company and it's owner Todd.
"

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5/5

2003-04-11

"They were happy to make a substitution of a power supply with a (quiet) variable speed fan, and to partition the hard drive as I wanted. Testing uncovered a problem, which caused a one-day delay. They went to a 2-day delivery to get the computer to me when promissed. No problems over the 4 months I have owned the machine. Great company."

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5/5

2003-03-21

"I ordered an Asus Motherboard with Athlon 2200 (1.8GHZ) cpu along with a Diamond SupraMax PCI modem. Everything arrived promptly. Everything checked out correctly except I could not stay connected to my ISP with the SupraMax Modem. I e-mailed Envision and Todd Keller responded promptly and adivsed I could exchange for a USR modem if I wanted. I have done that and the USR works fine. I cannot emphasize enought how great these people are - prompt replies to all emails - tracking number for order and outstanding service and support. Buy from these guys - you can't go wrong."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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5/5

2003-03-17

"Super Deals And Great Service ! The best guy's I have found around anywhere... I would buy Again and Again....Never a problem with these guy's.
Marty...
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

mcb
5/5

2003-03-14

"I am very happy with the experience of purchasing from Envision Computer Solutions, and I would buy from them again. I was able to customize my system in exactly the way that I wanted, and I always received quick responses to all of my questions and concerns, both before and after the purchase."

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5/5

2003-03-13

"If you are purchasing a computer system and don't consider Envision Computer Solutions, you are making the mistake of your computer-buying life. This company has exceded every expectation I had in finding a computer technology vendor.

After reviewing at least thirty on-line stores, I selected those that seemed to offer the best price/service combination. I then e-mailed a number of them, under the premise that if a company doesn't offer service to a prospective customer, they'll never provide support after the sale. The most responsive, by far, was Todd
Keller at Envision. Every e-mail was replied to extremely quickly (within a few hours) and in great detail. When I became interested in a case that they didn't carry, Todd offered to special order it (without charging extra, and at a very good price).

It took me a few months to finally make the purchase and in that time I was never bothered by the typical "are you still interested" e-mails. He simply answered my numerous questions and waited for me to make what quickly became the obvious choice in vendors.

The service didn't stop there, however. Upon placing the order I twice received correspondence detailing its status. The computer shipped one day after they received the special case and arrived the next day by FedEx.

I have complete confidence that this level of service will continue to be provided long after this sale.
"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
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5/5

2003-03-07

"I have been very impressed and will defenitly recomend Envision computer Solutions in the future. No waiting and very courteous!!We really appeciate it!!!"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-06

"Outstanding, prompt, and knowledgable service as always. No one does it better than Todd at Envision Computer Solutions, no one. I buy everything from him down to case screws (he dosn't charge for those :)) he is that good. Backs up everything he sells no questions asked. Always prompt on the rare occasion that there is a problem. As long as he is still in buisness I will purchase everything from him. I am that confident in his services. Thanks Todd and the crew at Envision."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-22

"I had previously ordered a mother board. I had a problem which I thought was due to the power switch on my old case. I sent the motherboard back to Todd at Envision and I purchased a new case. He tested the motherboard with the new case and it worked fine. I also ordered some memory. Turns out the memory wasn't in stock. He sent the new case right away and sent the memory a few days later and didn't charge anything for shipping! This was a great experience. I highly recommend Envision."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-21

"Everything went smooth. It runs great with no problems. Everything was just as they said. When shipped, the computer arrived overnight, even though it was supposed to take longer. It is great not having all the junk I don't want on here. It saves alot of time deleting that trash.

Ghost Recon just looks awesome now. I will buy from them again, and have recommended them to several friends. My cousin already bought one.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own

5/5

2003-02-19

"I have ordered from this company for years and even though they were already great a couple of years ago, they are doing better every time!

Their customer service is incredible, and their willingness to help and go beyond the regular duties are incredible.

I highly recommend them to anybody that wants a hassle free relationship.

Guys, you are the best!
Keep up the great work!

Arno
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-15

"Through a Professional friend's recommendation and help, plus Todd Keller's great advices, I bought my first complete custom configured system from Envision. It came with clear instructions, quality components, was carefully packed and was delivered soon as promised. The follow-up customer care is very much appreciated. This purchase has been a very satisfying experience for me. I highly recommend Envision and will definitely purchase from them in the future. "

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Is consumer focused
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-01-25

"Excellent help and advice before purchasing and excellent customer service after purchasing."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-25

" Outstanding service after the sale. Todd Keller answered telephone calls and emails promptly and professionly. My computer was delivered as promised and I was using it minutes after I unpacked it. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-23

" I bought a system from ECS 8/01.
Recently I had major problems installing a Radeon video card and couldn't locate my W2K disk. I emailed Todd with my problem and received a reply the next day. Todd sent me another copy, 2 day
Air UPS at his own expense. You won't find better customer service anywhere for any price
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site