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5/5

2003-01-11

"Great company to deal with. Great knowledge and product. Willing and able to solve any problems that come up!!! A++++"

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-10

"Ordered a barebones (P4 2.8Ghz with the works) from them over the new years holiday. Received my order promptly and it works great out of the box. Great service throughout, I will do business with them again"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-01-10

"We ordered 6 systems from Envisions and have had no problems with any of them. The pricing was excellent and the components were all very good quality. (Asus motherboard, Viewsonic monitor) We will be ordering more systems from them in the future."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-18

"I upgraded my memory on the machine that Envision built for me. They gave me their usual excellent service. This company has the best customer service I've ever received. I would recommend them to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-11

"Service after the sale is the most important aspect of purchasing a computer - in my opinion. These guys deliver. The service tech showed infinite patience with my lack of knowledge, spent a lot of time working with me on a crashed system (Win XP crashed), and produced a satisfactory result - I'm back in business. I won't hesitate for a minute to purchase from this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-12-10

"Knowledgeable on the phone, delivered as promised, excellent quality for the money (bought a workstation for network)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-04

"There's little I can say about Envision Computer that hasn't been said before, but, don't be discouraged by the slightly higher prices, great customer service is something you don't find everyday around the corner, and sometimes, when you pay cheap, you end up paying twice."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-01

"I was looking for a new AMD system to run Linux on, and Envision was perfect. I wanted to leave the OS unloaded, and Todd was fine with that, and still agreed to provide support (for the machine, not my OS of course). Both Mandrake Linux 8.2 and Red Hat Linux 7.3 ran perfect on Todd's PC right out of the box. I was able to choose a nice, reliable video card (Matrox) whose drivers I can depend on, and I've been very happy with it. Todd gave me a lot of help even before my purchase, answering my naive hardware questions thoughtfully. It was packed and shipped carefully, and it was still pretty easy to remove the packing materials and get it hooked up and running.

It would have been pretty easy for me to end up feeling stuck with something I didn't want - going with Envision CS totally avoided that.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-28

"Easy to work with and friendly, knowledgeable regarding products, delivery is very quick."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
N/A
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-10-25

"Have purchased 2 systems from ECS this year. Everything I could ask for in a supplier."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-25

"I ordered an 80GB Maxtor drive from them since it was cheap. Got the drive in a week later and to my surprise, it was part of Maxtor's newer DiamondMax9 line. It came well protected and I had no issues with either tracking the shipment or the order process. A great experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-10-24

"Great as usual, fast shipping, great customer service, thanks Todd."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-10-18

"These guys are the BEST!!!!! I bought a system from them a yesr and a half ago. The mother board went belly up on me a couple weeks ago so i called Todd and in less than 24 hrs. had a new MB in hand. Dont even bother looking anywhere else,you wont find better service!! "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-10-16

"After purchasing one of Envisions pre-configured specials, I am very happy with my purchase. What appeals to me most is the fact that I'm confident that I'm dealing with intelligent, honest people, versus some monkey cramming cards in a pc in a closet somewhere. I was probably a bit of a pain in the rear customer for them -- after I placed my order, I called them back the next day -- "Can I get Win 2000 instead of XP"? They quoted me a price (not even mentioning that they probably already had XP installed) -- The next morning I called back with "Oh, and can you set up a couple partitions for me". I tried to tell Todd not to worry about it if they already had the OS installed, but he just said that he would get it done for me. Above and beyond, really.

So I get the computer -- nicely packed, with all the trimmings (the box for the motherboard, manuals, disks, etc) -- another good sign -- and read the note on top -- with specific instructions on how to open the case, and pull out the stuffing -- you see, these guys stuff a piece of foam in the case to help keep the heatsink on during shipping. Good for me, good for them. Down south, we like heatsinks with our processors.

Quality components, reasonable price, smart, customer oriented people. If you look you'll find cheaper shops out there, but in my opinion, the few bucks you'll save isn't worth the heartache you'll suffer trying to get things worked out if that monkey in the closet screws up your pc.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-15

"I have now, though the department I work for, bought a total of 59 systems from Envision over the last 10 months. All aspects considered, I would have say my experiences with the company have been exceptional. Prices for systems and components have been at or below what I have the average I have gotten from other vendors in the past. The service I received from them has been outstanding. Any problems were delt with quickly, and any replacement parts were shipped without question ( even when I misdiagnosed a software problem as being a hardware failure ). Any email communication with Envision has always been returned in a timely fashion and I have NEVER had to wait on the phone when calling them. Being an extremely busy sysadmin, this has made dealing with Envision a rather enjoyable experience. Of all the vendors I've delt with in the last seven years, I would without question rate them the highest. Furthermore, I have and will continue to recommend them to friends and other departments."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability