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5/5

2002-10-15

"I bought from Envision because of the great ratings here at resellerratings. I, too, want to add my praise for this fantastic company. I bought a complete system about a year ago with a new ATI 8500 card. My system kept crashing which I thought was due to the immature drivers. Well after almost a year I got tired of crashes and emailed Todd. Without hassle, he immediately offerred to replace the ATI card or give me credit for an upgrade for a better card. I chose to receive a replacement. To my delight the replacement came less than a week later with a return sticker. No more crashes. My system is now smooth as silk. Envision had nothing to do with the problem I had, yet Todd made sure that my problem was resolved. This is simply the best company I have ever dealt with. Todd has a loyal customer for life. "

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5/5

2002-10-12

"Well, it's been a month since we got our computers and thought it was well time I commented, as this was the place that lead me to Envision.

My hubby and I were both ready for new computers, and we wanted matching ones, so I went shopping. Alienware, cool stuff, awful prices and ::cringe:: have you seen those cases at Best Buy? I dunno, but the best buy lighting just makes 'm look cheap. Falcon? Nice. expensive. move along. nothing for us here.

So, I start researching "real" computer builders. And find Envision sticking right out at me. I figure out what I want -- shiny pretty (oooooooh) Lian Li aluminum case, Gainward Ti4600, AMD2200, 512 Corsair memory, the works ... gimme the price on two.

Todd (they must have multiple Todds, how else do they deal with all of us?) talked me through the stuff I had opinions on, and gave me adice on the stuff I didn't have opinions on (very nice!)and then sent me a price quote ::eyes bug out and goes into a giggle fit:: it was nice. Gee, two shiny pretty Lian Li-cased super computers or one brilliantly loud-colored Alienware computer?

We'll take two shinies.

We get them and unpack them and find little notes that we have to open the cases to take out the "stuffing." (This was a plus, as the last computer we had built at a local place had shiny little stickers guarding every panel that said "touch the innards and die, no warranty for JOO!" on them).

We took out the stuffing and fired 'm up and found ::sigh:: dead video cards.

The blasted Ti4600 cards are tremendously heavy with all the cooling on 'm, and they just didn't make it through the shipping installed, even with the stuffing. (recommendation: if you don't mind futzing around with the innards, have 'm ship the vid card separate after setting it up and install it yourself.)

No problem, we stuck our old vid cards in and played and gave Todd a call the next day. He sent us two fresh cards out fed ex. Yeah, that's right. He sent 'm first. Told us to send the DOA ones back when we got the package ... there was an envelope all nice and set up for them.

New cards in ... they work perfectly.

The computers themselves are wonderful. Between the two of us over the last month we've had a grand total of one (1) crash. And yes, it was hubby, not me ;) (he did it!)

sorry for the length so, summary: happy gamer :)
"

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5/5

2002-10-11

"I live in Salina, where Envision is located. I had previously purchased a sound card at Envision, and when I had what seemed to be short in the audio-out connector, they replaced the card right away, no hassles at all. So when I was looking at purchasing a new PC this fall, I knew where I wanted to go. Todd was very helpful, even ordering in a motherboard that he didn't stock. I was able to pick the system up a day earlier than expected, and it has performed very well. Todd and his staff gave me the kind of service I would wager most companies would only give to large purchase customers. I look forward to doing business with Envision in the future."

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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
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DSI
5/5

2002-10-09

"Excellent experience with this seller!! Eventhough there was a problem with the memory, he took it back...no questions asked...fixed it up and sent it right back quickly. Great customer service and product. I will order from ECS again....in fact I already have. They are simply the best computer maker I've dealt with to date.

Michael O'Loughlin
"

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Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
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Making decisions on their own
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5/5

2002-10-07

"This is a comment re Envision's Support. I purchased my system over 2 1/2 years ago - a pleasnt experience. 4 weeks ago my video card went bad. I contacted Envision and they (Todd) replaced the card with a much better one at no charge. I had a 3 year warranty and its nice to see it honored by providing an even better component than the original.

Thanks Envision - you'll have my business again!
"

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Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-09-23

"A+ Seller and pleasure to deal with. Very professional with courtious staff and speedy delivery. Will do business with again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-09-21

"I have purchased several items from Envision Computer Solutions. Everything from Mainboards, cpu's, hard drives, etc... I find the owner Todd Keller to be a diplomatic business man willing to go the "extra mile" to satisfy my needs as a computer tech. I repair, build and upgrade computers for friends and others and can always find the parts I need at Envision. Todd stands behind everything that he sells and has replaced items that were not performing with zero hesitation. I HIGHLY recommend Envision Computer Solutions.
Thanks Todd!!
James Verbonitz
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-09-19

"I recently ordered a barebones system from them and everything has gone smoothly. I never had to worry about my purchase. I'm going to recommend this place."

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5/5

2002-09-17

"My son ordered a system from Envision last year..Absolutely the best assembly and testing and customer support! I just received my p4s8x system and was a little concerned about motherbord/hardware
stability. Not to worry, envision did a great job.. assembly, burn-in and shipping.. No other company has provided me with more peace of mind than Envision Computer Solutions..From 1 to 10.. they are a 12!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-09-16

"Have made two separate orders from their helpful staff. Had the pleasure of dealing with both Todd and Nate.

Purchased an $1800 computer system with a custom configuration no problem.

Recently have upgraded the system, asked them for an NEC DVD Burner, they didn't carry it but had it shipped to me for a very good price ($200) as well as recommended a tertiary IDE controller for optimal performance. These guys know their business and I freely recommend them to everyone.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable

5/5

2002-09-13

"I just ordered my first barebone system. I have dealt with Todd via e-mail and phone numerous times during the past week to 10 days. I have always found him to be accessable, courteous and extremely helpful. My whole system is built around his reccomendations and I feel very confident that Todd helped me make the right decisions. Without his help I'd probably still be sitting on the fence. When I get it up and running next week I'll let you know just how great it is. "

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5/5

2002-09-05

"I had a great experience with this company and its saleperson, Todd. Easy to deal with, good advise, delivered exactly as promised. Good product for a fair price. I will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-09-01

"Envision Computer Solutions has built two computers for me and my daughter. Todd Keller, owner and sales, walked me through the planning of each one with suggestions about the configuration and components I was considering so that my decisions about components were compatible and the computers were designed to do what I intended to use them for. Each was delivered on time and were exactly what I wanted and expected. I've had very few hardware problems and those I had were infrequent component failures. He courteously listened as I explained the symptoms, diagnosed each, made his recommendations, and proceeded to repair the computer - usually replacing the component under warranty. He stands by his computer guarantee and his warranty and works with his customer to his customer's satisfaction. I have experienced him as being honest, fair, and easy to work with. When occasionally I have had software problems or questions he has tried to provide an answer or solution even though that is not his responsibility or specialty. I highly recommend Envision Computer Solutions to anyone who wishes to have a new computer built and/or purchase individual components. I consider his pricing fair and I am very pleased with his product, service, work, and pricing."

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process

5/5

2002-08-29

"Good pricing, prompt delivery, and very solid equipment are strong selling points, but the support really puts them on top in my book. I've had to call tech support twice on minor issues, and was *very* impressed both times at the results: A live human being answered the phone within a few rings, pulled up my order, and immediately took steps to resolve my problem, without hassles, paperwork or hold times. Most recently, I had to call about getting a replacement for a failing SDRAM stick which was covered under warranty; the entire call took just over one minute, and a replacement is already on its way. I will *definitely* be buying from these folks again."

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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy

2/5

2002-08-14

"Anyone notice a strange, almost buzzing sound with the AMD processors? Is this normal? Thanks. I ordered an ECS computer not too long ago and so it is fairly new."

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