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5/5

2003-06-03

"From my experience, shopping at Essen is always a breeze. In fact, they've become my one stop shop for most of my PC hardware simply because of the fact that they are reliable. While they may not always have the most rock bottom prices, the goods they deliver are consistently superb as is the service. The FedEx 2 day on certain items is enticing and I only wish that they offered completely free shipping on an expanded selection of products. My only recommendation is to hire more people who speak (as well as write) in fluent English."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-30

"Very easy to deal with, very quick shipping. I will certainly buy from them again and would certainly recommend them to anyone. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-30

"I have been a customer for some time and the are best I have ever dealt with on the Web. Great prices and extremely fast service.
I have also had phone conversations and e-mail messages with them.
Easy to contact, very helpful and friendly people. Would highly recommend them to anyone.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-28

"Great company!

I ordered an ASUS A7V8X. I called to check the revision on the board prior to ordering. (Important as early revisions of the board didn't support higher FSB) I was pretty sure that more than likely they wouldn't be able to tell me, but it was worth a shot anyway.

I was VERY surprised when the person on the phone went and got the board and actually went through it with me on the phone so we could find the revision.

So after that the board arrived on time just when it should via 3 day service. Unfortunately the board died soon after I had the system set up.

I was pretty sure Essen Computer would take a week at least to get a replacement, and that it would be a hassle doing so. WRONG! I put in for an RMA and the VERY NEXT DAY they had a new board on my door step via over night shipping. This was free of charge and they didn't even say anything about doing this.

The board they sent over night worked great, and I'm still using it to this date with out problem.

The is possibly THE best online store I have ever used - and I've used a lot.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-23

"Good prices, good selection of quality hardware and VERY FAST SHIPPING - same day on my last three orders over a period of 10 months.

I have purchased three power supplies, a couple of hard drives and two or three CD-R/W's from Essential.

I can't remember whay I called them last year - some kind of issue, question or problem. They were courteous, prefessional and prompt.

Now I remember, I changed an order on a GdForce4 Ti-4200 - upgraded to a 4600 and they found the packed box, swapped the card and only charged me the difference.

Highly recommended webstore.
I
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-20

"I have ordered from this company several times. Their selection of the "bits and pieces" you need to build your own system is expansive, their prices are reasonable, and they ship quickly. On one occasion, I needed an adapter for a laptop CD because another vendor had let me down. I ordered it late one afternoon and - without any special shipping options or extra cost - it was on my doorstep the very next day. Having dealt with at least a half-dozen vendors in this category before, I was amazed."

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Pricing of products and services
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Is trustworthy
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-18

"This is my second order from Essential Computers. I have had incredibly positive experiences. I find that their customer support people virtually immediately answer all emails sent. They are very interested in making sure that the customer is happy, and I will ABSOLUTELY make my next purchases from them. To date I have ordered a ATI Radeon 9800, P4C800 Canterwood Board, and a 1.7GHZ Celeron Chip."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-16

"Always have what I want at a good price,they don't rip me off with inflated shipping charges, and they always ship exactly what I order. You can't go wrong here."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-15

"I have made a total of eleven (11) purchases from Essential Computers and have never been dissatisfied. There were a few defective parts along the way, but Essential always had my back. They never once left me 'high & dry' like so many companies are willing to do. I will always do business with them... They really have revolutionized internet commerce."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-09

"Firstly, I found the Essential Computers' Web site to be very well organized, illustrated, and informative; and,thus, conducive to making a buying decision and placing an order. Customer Service was professional and courteous. The respective order was shipped & delivered FAST! Essential Computers has become one of my "essential" resellers for all the kinds of computer-related products that they offer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-06

"I've ordered from Essential 7 times, and have never had a problem. Shipping is good (it would be even better if they would ship cases FedEX), and the prices are competitive. They are my new Mail Order Vendor"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A

5/5

2003-05-03

"Very nice. I've been pricing an ATi All-in-Wonder 9700 Pro on pricewatch.com for weeks now. I finally bought from essencompu.com (Essential Computer) not because of their price (although it was decent), but because of their good ResellerRatings. I was not disappointed at all. I ordered the card around midnight (pacific) April 30th, 2003, and received it today -- May 2, 2003, two days later! My games will never be the same again, and I thank Essential Computer for a pleasant buying experience. Good stuff!"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-23

"I ordered a X-Case couple weeks ago from essencompu.com, and I was very pleased with the purchase! I live in TX, 2000 miles away from essential. Placed the order on a Tusday, and got my order on a Thursday just in time for the weekend. I must say that this is one excellent site. The prices is the best out there. Specially their customer support service is excellent. I'll be back!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-22

"Great components at great prices & fast delivery.
Thanks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-17

"They did a wonderful job with everything I ordered. If you want retail at near oem price, this is the website for you. Not to mention the wonderful website. Needless to say this company impressed me and that is hard to do in the world of shotty websites."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability