"First purchase from Essential Computer. I usually purchase from West Coast compaines to get next day delivery on ups ground. But since they offered free 2nd day FedEx I gave them a shot. Just ordered 5 boxed AMD Athlon XP 2000+ cpus and they shipped out same day. Arrived in 2 days without a problem. If the price is right I would not hesitate to purchase from them again."

"After finding the 3d graphic card defective, I couldn't get the customer service to cross-ship replacement item. They advised me to order a new item and return the defective one for refund, if they can not replicate the problem they will charge me 15% restocking fee.
So when they send me defective part, they don’t take responsibility of it, I have to send the defective part to them and wait for them to get back to me while I’m completely shut down. Or place a new order and wait for them to evaluate the defective part. If they are not good enough to replicate the problem, I will have to pay restocking fee besides all the shipping charges that I have to loose even if the prove that the card is defective. It is too bad experience, will never use them again."

"I ordered a Gigabyte GA-SINXP1394 (GA-8SQ800 Ultra2) motherboard, and a Thermaltake P4 Spark 7 cooler from them. They were shipped out when I hoped for, and I received them when expected. The packaging was good, and the products were exactly what I wanted -- they also work perfectly, no defects. I'll most likely shop here again in the future, I'm very pleased with my first experience. Thanks a lot, Essen. "

"I ordered some memory from these guys. Put it in the system and was having problems. Called their tech support and found out the brand of memory I was using was not stable for this type of motherboard. They were very courteous and helpful. They helped me get the right memory and even went out of their way to ship it today even though it was 2 hours past the cutoff time so that I would get my package in time before the weekend! Rma was issued promptly for the other memory. Great customer service. Would definitely order from again."

"I'm not sure how many times I've ordered from Ess. but every time has been a pleasure. I live in Az. and I always receive the best and fastest service when I order through Ess. Thanks for everything Ess."

"Excellent service. Everything arrived on time with good packing. I had to call them about a defective motherboard and they answered immediately. They handled my RMA very smoothly.
I would definitely buy from them again."

"Excellent selection, helpful, quick delivery, competitive prices."

"Purchased round U320 scsi cable. Order process was flawless, shipment received 2day fedex, and working as expected. Would recommend to others."

"BUYER BEWARE!!! PURCHASED DEFECTIVE MOTHERBOARD AND SENT BACK. RMA SERVICE HORRIBLE. THEY STATED THE MOTHERBOARD WAS FINE AND THAT THEY HAD RAN TESTS ON IT. I AM A COMPUTER TECHNICIAN AND THIS IS FALSE. THEY WOULD NOT EXCHANGE THIS MOTHERBOARD WITHOUT A 15% RESTOCKING FEE. I WILL TAKE MY BUSINESS ELSEWHERE ALWAYS AND TELL EVERYONE TO SAVE THE HEARTACHE. DO NOT DO BUSINESS WITH THEM. BUYER BEWARE!!! THEY IGNORED MY REQUESTS TO RESOLVE THIS RMA AFTER E-MAILS, PHONE CALLS, and more E-MAILS and PHONE CALLS. BUYER BEWARE!!!

REPLY TO THEIR REPLY--- Still has not credited refund. WILL NOT EVER DO BUSINESS WITH. I RAN MORE TESTS THEN THEY STATED WHICH SHOWED THE ERRORS OF THE HARDWARE AND THEY STILL SAID IT WASN'T DEFECTIVE. SOMETIMES THE CUSTOMER IS RIGHT!!! BUT NEVER WITH ESSENTIAL COMPUTERS. BUYER BEWARE!!!

GO WITH NEWEGG.COM

NEWEGG.COM NEWEGG.COM NEWEGG.COM NEWEGG.COM

Never have I had a problem with NEWEGG.COM

Great with RMA's, Great with dealing with their customer's. Will not treat you wrong like EssenCompu.

NEWEGG.COM 10/10 That is the best rating I can give. EssenCompu 0/10"

"This is the second time for me ording from Essential. Both were great experiences. I've pimped this place to several friends and they've had similar experiences.

I personally like the order history the most. I can always go on and see when I bought something."

"this is not a good company. I had a problem with an order I received a defective product and felt I should not have to pay for return shipping and I felt that this company has done little to change my opinion of them. I am still waiting to be contacted back by Ken Chang. And yes I gave them 4 ways to contact me. In the mean time I have a tracking number for a second card that is invalid at ups web site and have now been billed for a second card. "

"Purchased the board on thursday, had it by friday, found it to be defective and submitted via web for RMA, Had RMA in hand and new board being shipped on Monday. Great experience with Sales, and Support. Will probably be doing more of my business with them. This even beats out my exp with NewEgg and MWave. GREAT STORE"

"I recently ordered from this company...I purchased a motherboard, processor, and memory stick. Every thing I ordered was received in tact and as promised(no wrong items). The three items were all securely packaged neatly into one larger box stuffed with styrofoam popcorn...well done too as FedEx seems to think they need to test the sellers mettle at packing...they smashed the box but everything seemed undamaged inside. EssenCompu has done a fine job in my opinion. I got what I wanted when I wanted it for a decent price and it got here without being busted to pieces. I made my order on the phone and the guy I talked to was a proffesional and did a very good job. I would definately order from those guys again. Thanks EssenCompu for a job well done! "

"I purchased two floppy drives from this company in the belief that this was a reputable company to deal with and I received my order in 2 days as they shipped it Fedex 2 day. Floppy drives are rather easy to replace by simply unplugging one and installing a newer one and that is exactly what I did with the exception of the fact that one of the drives were sent to me dead and now to get it replaced I must pay to have it sent back and maybe pay a $10 testing fee if when they get it they decide to test it and it shows nothing wrong with it and I must pay to have the bad product shipped back. This is about the most asinine thing I have ever heard of since they sold me a BAD product they should have to pay to have it sent back and replaced. So, I give this company a -10(that is a "minus" 10) for their rating here. "

"bought crucial pc2700, fast shipping, correct product, works great"