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5/5

2003-07-27

"Ordered a stick of Kingston PC133 ram via ground shipping. It came less than a week later, earlier than expected. Tracking the shipment was easy. The packing materials were excelent, bubble wrap and plastic peanuts. RAM was incompatible with my PC, my fault. There is a 15% restocking fee for non-defective merchandise. I don't like that but I understand it. decided to keep the RAM for future builds. Had no trouble getting ahold of them as they have a phone system. All and all a very good experience. I reccomend them to everyone."

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N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
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5/5

2003-07-25

"wonderful compony will always recomend and use the price my be a bit higher but its worth it we you are ordering big orders or you need replacement parts becouse you get the items in 3-4 days or less. great web site in general its easy to navigate they have a product list that covers all there products so if you browse before you buy you can go right to the items if you need to. once agin it is a wonderful compony"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-25

"This was my first experience with Essential. My order was shipped the same day that I ordered and everything arrived within three days of ordering. It was excellently packed and everything worked great in the system I was building.
"

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Is consumer focused
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Overall product shipping and delivery process

5/5

2003-07-17

"THIS IS MY FOURTH ORDERWITH ESSENTIAL COMPUTER. ALL ORDERS HAVE BEEN PACK GREAT AND SHIPPIED PROMPTLY...SOMETIMES ARRIVING BEFORE THEIR SCHEDULED DELIVERY DATE. GREAT JOB, GUYS!!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-11

"I have used EssenCompu so many times over the last few years. Their prices are great, often the best. But what I like best about them is 1) their fast web site (very fast with a great interface), 2) they ship FedEx (I've had too many problems with UPS, especially recently), 3) the send an email that confirms my order, 4) they email me the shipping information (with tracking number and hyperlinks included), they keep my account information on-hand, and 5) their customer service (i.e. once I ordered the same thing twice and they called to verify if I wanted both orders.) I have recommended www.EssenCompu.com to my friends... they have also found the prices to be great, and yes, they love the service too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-08

"This was my first experience with Essential.I ordered a custom built gaming machine on Friday 6/27/03 at about 5:30 pm. It was built,tested and shipped Monday 6/30 and arrived at my door 7/3/03. I was so pleased with the service and attention I received from Mr. Ken Chan.It was excellently packed and works like a dream ! I would definitely recommend Essential and will do business with them again. Thanks Ken and Essential !"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-03

"Excellent experience. My order was shipped the same day that I ordered. Everything arrived within three days of ordering. Everything worked great in the system I was building. It booted up the first time with no problems and everything has been working great with no problems.

Thanks Essential
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-02

"I was directed to Essential Computer recently by a gaming buddy. I was looking for RAM to work with a new Giga-byte 8KNXP mobo with the Intel 875P chipset. It is a very tough chipset to match RAM to, if you want a latency below CL3. I ordered Kingston Hyper-X PC 3200. Essential Computer actually picked up the phone and called me to let me know that they did not believe that the memory I wanted would work with my mobo. I was sick the day that they called and not in any shape to debate, so I asked them to switch my order to whatever they felt was compatible. They said no problem! Well, after I was feeling better, and did even more reading, I decided that I really DID want the performance memory after all. I called Essential Computer myself, and asked if I could exchange the memory they had chosen for me with what I really wanted. I had not opened the ne memory that they shipped me. They said no problem again, and even talked with me at length on the phone, trying to figure out the best way to go. They did not charge me shipping on either item! All I can say is OUTSTANDING SERVICE!!! I will be a permanent customer with Essential Computer! And get this....their prices are just about the lowest around!!! NICE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-27

"Ordered Sony DRX-510UL (hot item). It was in stock and shipped as promised. Great price and prompt notification of order and shipping with correct tracking number. Order arrived and performed flawlessly. Only one concern: packaging was a little odd. Some foam was on top and egg crateing on sides Good), yet bottom was just folded cardboard. Perhaps they were counting on Sony's original product packaging to absorb some of the shocks of shipping. At any rate, since the drive works flawlessly, they did an overall fine job."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-06-21

"Just want to let your guys know that don't order from this company anymore, they are out of business already, everybody ran away!!!!! "

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5/5

2003-06-17

"Great service with the one lowest prices on the web."

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5/5

2003-06-17

"Excellent service. I bought from them before and I needed a srial hard drive . So mI decided to check them out. I was surprice to see my order shipped in 24 hrs free and asa exactly they said on their website.
I will definitely shop there again and will recommend to my friends.
Thanks for keeping your word and promise.
Alfred
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-13

"Great Reseller! One of the few places to have the new Kingston PC2700 1gb memory kit (dual channel, baby!!!). I used resellerratings to give me a clue as to who these guys were, then ordered.

The memory was slated for free fed-ex 2day delivery. I ordered late on a Tuesday, so I really wasn't expecting anything until Thursday at the earliest. When I got home on Wednesday, there was the package. WOW!!!! Great communication, great packing and excellent shipping policy.

I will definately be back!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-12

"Smooth transaction. I like the quick updates they give on the order status. 3rd time making a purchase and no problems yet. Competitive prices, highly recommend."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-05

"Impressive service. One of the best online purchase transactions I have ever made. I would have no problems placing orders here in the future. In fact, I routinely check their site now."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site