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5/5

2003-03-07

"Great prices, super speed of order processing, and arrived 3 days after placing the order. I am extremely pleased with their speed and efficieny. Free 2-day shipping."

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5/5

2003-03-07

"Very fast shipping, I used them in the past..then forgot about them..now they are back and have prices that rival Newegg.
Just placed another order tonight..Ill have it tomorrow..and this is 'regular' free shipping!
Very good company!
"

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Delivering products on-time
Delivering products damage free
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Being updated on the exact date the delivery was sent
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5/5

2003-03-06

"Although I haven't tested it yet, I just received my new Gigabyte GA-SINXP motherboard in a very timely fashion, packed well and tracking provided. I would not hesitate to deal deal with these people again.

We need more companies like Essential to do biz with!!!!

I will post a follow up if the board turns out to be bad (as many of them have been) and it has to be returned, but I am not expecting any problems!

Thanks again, Essential!
"

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5/5

2003-03-06

"Their Web site is great, it is easy to move through the selection process, buying is fast and safe, you are notified on confirmation and shipping. Ordered in P.M. notified in A.M. that it was shipped. Shipping charges are very fair. I will come back again, as long as they treat the customer fairly."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-05

"These people are incredible! I placed my online order at about 3:45 P.M. February 26, 2003. I had a tracking # for my shipment by 6:00 P.M. The order arrived from two different shipping points on February 28. It was exactly what I ordered, well packed and as stated on the web site. This was my second time ordering from Essential, it definitely won't be my last."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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Web site being easy to use
Speed of web site
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5/5

2003-03-04

"Maximum PC rated my video card as the best budget card available. I found them on Pricewatch.com. I'm in Jersey so they're one state away. Ordered on Monday, received email confirmation and tracking info quickly. Came home from work on Tuesday and there it was!

These guys are great. They even have links in their mail to price comparison sites and this rating site. You've got to be good if you ask to be publicly rated.

BTW- the video card I bought runs great!
"

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5/5

2003-03-02

"These guys shipped so fast it was incredible. Shipped same day as the order, and got my Shuttle miniPC two days later. These guys are great."

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Is committed to quality products and services
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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5

2003-02-28

"Awesome fast delivery all the way from east coast to AZ. Best price for Crucial RAM too!"

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5/5

2003-02-26

"I don’t really write reviews, but when I saw Essential on this site, I felt I had to comment. I have dealt with this company for about 3-4 years now, and I refuse to buy from anyone else. Their prices are always fair and the shipping is excellent. The main reason I stay with them is their service to customers. They are always helpful and very prompt. What more could you ask for?"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-26

"THe online order process was painless. Once I submitted the order, I received a confirmation eMail very quickly. Later in the day I received an eMail with the tracking number. Very nice. Quick response. Very pleased. I definately will reorder from Essential Computer."

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5/5

2003-02-26

"Order was shipped quickly...great buying experience! In addition, the prices were great..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-20

"The order was handled expeditiously, the hardware was in excellent condition, and I am quite pleased with this vendor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-02-19

"Purchased 1 dimm of crucial's 256 pc2700 ram on friday. On saturday I also bought the same thing from crucial. I recieved the ram from Crucial on monday and the ram from essencompu.com on wednesday. Besides this abnormality I have to say essencompu.com is great, I got free shipping so I was very impressed with them. I would defanitly order again from these guys."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-15

"I have purchased the ASUS P4G8X DELUXE
Motherboard from Essential Computer and had talked to their Sales Rep. By phone @ 4:30 PM Est. and these rushed out my order the Same Day!
Great Customer Service.
Thanks! to the dedicated people @ Essential Computer.
"

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Overall product shipping and delivery process

5/5

2003-02-12

"I really do not like giving out my email address to anyone. They all say that they would never give out your email address but the more I do this the more junk mail I get. But here goes. I placed a small order and they shipped it. Nothing more to say at this point. I build computers (for a charity) and I have dealt with MWAVE.com because they have always given me superior customer service. They have always replace or refunded at my request even though thier small print allows them to charge 15%. Just last month they emailed me a UPS tag so I could return a case at their expense. The problem was that the desciption of the case was wrong. No problems, no arguments. So if the Essential Computer people are listening then you know what is important to me. "

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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability