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5/5

2003-09-05

"Ordered a Asus A7n8x Deluxe MB and AMD 2500XP and MSI video card. Prices were excellent and items were received exactly as ordered. Fast shipping (only 2 days from NY to CA) and it was free...I will definately order from them again...great company and great prices."

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4/5

2003-09-05

"I ordered on 2 occasions from them, once from their Yahoo store, once from their main store. In the 1st order I was trying to find a matching CDROM to go with a DVDRW I was buying somewhere else and I bought the SONY CDU5211 (http://www.essencompu.com/nupplysingar.asp?ID=525) and it did not look like the picture at all. Instead it looked quite crappy. It was however shipped very fast. I RMAed it and it took them about 8 days after they received it back to give my money back. I ate the shipping cost both ways. My 2nd purchase from them was some memory and everything went fine. I'd recommend them, just don't trust the pictures, call if you have to. On my first order, they called me the morning after the night I ordered because my ship and bill addresses didn't match. I confirmed to them that I had setup a ship address with my credit card and my package shipped that same day!"

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5/5

2003-09-04

"I have been buying from this company for about three years. My experience with them has always been a positive one.They are prompt,curtious, fast and have very reasonable prices.
I highly reccomend them. Thanks guys.
"

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4/5

2003-08-30

"Edited after successfull resolution with Ess. Comp.:
Fast shipping out (prize) and quick email responses (prizes). Agreeable to correct things that went wrong but it might take a fight or two.
Bought a new Abit Motherboard (MoBo).Shipped me a heavily used/returned with scratches and fingerprints on the CMOS battery and--you name them-- any shiny electronics parts Motherboard. They said they "test" some (that had been a heavy and unprofessional "test", I'd assume someone's return), but gracefully agreed on shiping the MoBo back on their expenses AND full refund. It wasn't though without a few fights to get those. 1st to get them agree on that, despite their "we test some, your is fine, go ahead use it and RMA it if it's defective"; then they wanted still to ship me another one after the RMA process; and finally they returned my money minus shipping. However, finally after a month the money are back in my account, 1st for the MoBo and then + shipping charge. They are better than many others, but watch what you're getting.
"

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5/5

2003-08-28

"Great experience with this company. I placed my order on 8/26/2003 at 1:30PM and it was delivered on 8/27/2003 at 5:30PM. Prices were low and delivery charges were within reason. Packaging protected my DVD burner and it arrived without damage. I highly recommend this company and will use them again."

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jsb
5/5

2003-08-27

"I placed an order at 16:30 and received the package next day 12:30. Super fast!!!"

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5/5

2003-08-27

"These guys are pretty good at getting your stuff out to you. Ive ordered thousands of dollars worth of components over the years and have not had one problem yet. This is the only company I trust with my orders. The only complaint I have is their pricing, it isnt as competitive as other companies but other than that I highly reccommend Essential Computer!!! "

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Delivering products on-time
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5/5

2003-08-22

"I've ordered from essencom several times, and have always been very pleased. They ship extremely fast (received items the next day in LA from NY at no charge!) and they have people on the phones who can actually help you if there's an issue (in my experience). I'll continue to shop here in the future and recommend them to others. "

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Delivering products damage free
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Being updated on the exact date the delivery was sent
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y2K
5/5

2003-08-20

"Quickly and reasonable price, I had been purchased online a lot and never dissapoint with this Essential Computer, Very good on product detail feature and also picture, delivery as they promise, Keep it up, and I will back again...
Yok
"

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-20

"Ordered a Netgear 8-port 10/100 dual sensing network hub (DS309). Every place I looked was selling it for over $100 and higher. Essential had it for $30 (+$9 shipping). My order was processed and shipped same day and arrived two business days later and the hub works great. I will defintely consider future business with Essential Computer."

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5/5

2003-08-20

"These guys are awesome! I placed my order with "Special Circumstances" around noon local time and they met my request and got my order out the same day. I've ordered several items from them in the past and they have consistently met or exceeded my expectations.

I also want to note their flexibility in accommodating my request. I will definitely purchase from them again.
"

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5/5

2003-08-18

"I just placed an order for a Gigabyte GA-7N400-L for about $80.00. I was happy to see the Fedex 2 day as well as an option for rush shipping. I coughed up the two dollars for the rush option. About an hour later I find my order status is now Shipping. Not to shabby at all. By my calcuations, the order should be here Wednesday, 20 Aug 03.

This is my first order from this vendor, hopefully my experiance will go well.

**Update**
Just checked their website for my order status and saw this:

Order received: 8/18/2003 9:24:25 AM
Order shipped: 8/18/2003 4:38:37 PM

Nice after thought was that my tracking numbers were there as well.

Oh and look, there's a email confirming that my order was shipped with tracking numbers.

So far, this is great. I'm very impressed with Essential!
"

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5/5

2003-08-16

" This was my first time ordering from essential computer, they offered free fedex 2 day shipping (512MB PC3200 XMS LL ram), had no problems and the ram works fine. =)"

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5/5

2003-08-14

"I have ordered from Essential Computer a couple of times, and have been very happy with them. They have good prices, the sales/customer service people are friendly and professional. They have handled errors (mine - not theirs) efficiently and courteously. I regularly recomend them to my friends. They are my retailer of *first* resort.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-12

"This is probably my tenth purchase from essential. The service has always been fast and reliable with the shipping and order confirmation. Recieve email confirmation of order placement and again when shipping product. They have good selection with excellent website. Prices are not always the lowest but very good when compared to buying locally."

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