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Verified
5/5

2003-10-08

"1st time customer very pleased with their sales reps. Placed a order on Wednesday around 4:00p.m. asked if it could be shipped out so I can receive my order on Friday, since they offer 2Day Air Shipping for the item I purchased. The sales rep told me not to worry he will do everything possible to get it out the same day. Come 6:30 Wednesday evening I received a email from them with bad thoughts in my head. I thought the email was going to tell me they were unable to ship the order but instead it was a email with the tracking number. Great job guys!! I will be ordering all my computer needs from Essential. "

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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-10-06

"This is the second time that used them to order parts form them, I think that they service is great. They always went the extra step to complete my order."

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-05

"I've spent 5000+ dollars with them (including recommendations for friends). I wouldn't hesitate to do it again. Shipping is amazing, pricing is good and service is great!

You can buy from them with confidence.
"

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Pricing of products and services
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Is easy to do business with
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Overall product shipping and delivery process

Verified
5/5

2003-10-03

"A wonderful company. 100% satisfied & could not ask for more. This was first dealings with them.

The salesman understood me well I had a tiny bit of difficulty understanding him but he made 100% sure my order was right and I was satisfied. I bought a processor from them and had bought a motherboard elsewhere but quite close to me the same day. My mistake was in buying anything from the other seller. I should have bought everything from Essential Computers. My mobo is still "in the mail" and the processor I bought from Essential is now on my desk waiting for the motherboard to arrive from these other jags.

Essential, you have made a lifetime customer from me.
"

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Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-10-02

"Ordered an ABIT NF7-S ver.2 motherboard from them on Wednesday, was processed and shipped the next day.Got a email with tracking info.Board arrived on time.Everything tested O.K. will do business with them again."

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Overall product shipping and delivery process

5/5

2003-09-30

"Great job in taking the order and getting it shipped. The whole turn around time from when I placed the order until receiving, it was under 24 hours. VERY GOOD!!!!!!!!"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time

5/5

2003-09-30

"They are the best.Not always the cheapest,but their service and speed are outstanding.The Idea of the inventory control integrated into the web site is great.They are not like other sites that sell cheaper, but then can't deliver the goods.I have delt with Essential for 3 years, and have never had a problem.I live in central NJ, and if I order early on Monday UPS is knocking on my door on Tuesday. Nice people on the phone also. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-09-27

"Excellence 5 Star
Pricing of products and services
Fast and reliable
"

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Overall product shipping and delivery process

Verified
5/5

2003-09-26

"Very pleased with their service and prices so far."

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N/A
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5/5

2003-09-24

"I've been very pleased with their service. The prices are good and service fast."

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Verified
5/5

2003-09-23

"Everything was perfect. Enough info on the web site, very good price, same day shipment and arrived as promissed, in good condition. I am very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-13

"I am building a new dual Xeon machine and needed a new power supply. I wanted the Antec 550w and found that Essential Computers had one of the best prices. Reseller ratings looked good so I gave them a call (could not find where to change delivery time on website so I used the phone.)

Ordering was very easy. I needed it second day and the they guy was very friendly and said he would personally make sure it got out. The only negative in the whole thing is that he said he would send me an email confirmation which I never got. I called customer service later in the day to make sure it was being shipped since I did not get the email. I got an answering machine but someone called me back within 10 minutes and assured me the package was in shipping and waiting to be picked up.

I received it today as scheduled and everything looks good. Very nice on line vendor. They will get some repeat business form me.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-06

"I have been a loyal customer of TCWO.com for a long time . However their prices don't seem to be inline with everyone else these days . So I took a gamble on Essential Computer . To my suprise they were as good if not better than Tcwo.com . Their prices were great, the service was exceptional, and delivery was prompt . They even called to tell me there was an error on my credit cards address . Something I didn't even know . Now with all that being said . I hope that if any of my components ever need to be returned . That I will receive the same satisfaction on the back end, as I did the front . Because as consumers we all know that's when you really separate the good Retailer from the bad . In the mean time they have earned my business .........."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-05

"Very good company, i order cdrw on september 4th, and get it on september 5th. good to have business with good company"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-05

"The prices were so low, I was amazed. No one else was even close to the deals they offered. The over the phone service was good, as I did call to confirm an item on backorder. The whole transaction took just a few business days, with the item on backorder included in the delivery. I would gladly do more business with Essential Computer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use