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5/5

2003-01-01

"First time ordering from Essential. Everything went smooth. Item in stock as stated. Good prices. 2 day Fedex shipping at UPS ground rate. Very satisfied. Will order again.
Chuck
"

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Delivering products on-time
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5/5

2003-01-01

"Ordered a MSI Geforce4 TI4200-VTD8X, 128MB DDR 8X AGP, great price. My order was upgraded to Fedex 2day for UPS ground price. Received item fast, the card works great, will order from them again."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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5/5

2002-12-30

"Ordered 2 days before Xmas, got 2 days after. Thought I had received a DOA motherboard, but had some diagnostics run, and turned out my copper CPU shim was causing my system to no-post! ??
Shipping was prompt, parts worked. And price was right.
Service & support are best when you don't need them! :)
Would order again. A+
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-30

"Has amazing customer service!! It was my own fault that an order was put on hold. Called up the same day was ordered and the 9500Pro was still shipped the same day(thx Tim). Will be sure to do repeat business EC."

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Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
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Speed of web site

5/5

2002-12-27

"Placed an order with them for a Pioneer A04 DVDRW Drive... Speedy and reliable... Top Quality Service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-24

"This site is very quick an that makes them the number one in my list of stores"

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Overall product shipping and delivery process

5/5

2002-12-24

"This company is awesome! I will never go to another retailer again. There service is great and the speed of delivery is unmatched. I bought a motherboard and cpu from this company and everthing was exactly as they advertised (NO HIDDEN SURPRISES). I have to commend them on a job well done. Now, only if FedEx in my town had the same service. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-22

"These guys are the BEST. I ordered an Asus P4PE/P 4 2.53 from them 12/18 at 1, it shipped that afternoon and they supplied me with a valid tracking number. They charged me $15 shipping, but sent it FedEx 2 day, and it arrived on 12/20, everything as advertised. The next day I ordered a 512MB DDR DIMM, same experience. I paid $15 shipping on the board, but would note that it cost $11 less than another vendor I like who advertises "free fedex saver". Very highly recommended!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-19

"i ordered a western digital caviar 80g hd from these guys. it shipped monday from ny and got to me in chicago on wednesday. it was exactly what i wanted and was in mint condition. i would definently order from them again."

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5/5

2002-12-19

"Have ordered from these folks twice based on their excellent rating on this site. Both times I have received merchandise within 3-days(first order Lian-Li case, second order cd-rw). They ship 2nd day FedEx. Nice website. Fast and informative emails. Extremely satisfied customer."

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Overall product shipping and delivery process

2/5

2002-12-07

"Shipped a similar but nonetheless incorrect part. Ordered a Thermaltake W0009R power supply and received a W0009 (no "R")! Annoying but not worth the effort and expense to send it back."

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Overall product shipping and delivery process

2/5

2002-12-03

"I had bought some products from this company before and new what to expect. Overall they are always very fast to ship.

But a true test of how good a company is the post purchase service. I recently had to RMA a barebones system. Instead of sending me a new replacement they sent a used one. Worst thing is the system had a bad APG slot. I didn't want to bother with another try at an RMA, I just swapped it with a company system system they just use internal video.

Overall I'd recommend them for things that are covered by good manufacturers' warranty like retail products, but for big purchases I would stick with Newegg. Only ding there is taxes in CA.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-11-29

"Ordered mainboard, maybe the last Asus TUSL2C in captivity, received when promised in perfect condition.
Shipping is higher than it should be but I have no complaints about their service or products. Will shop there in the future if Newegg doesn't have what I want.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-11-27

"I've been purchasing computer components regularly from this company over the past 9 months... I have had the best shipping service, customer service & pricing from this company... In fact, since I found this company, I rarely purchase from anyone else... "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-23

"My bookmarks list approx.34 companies which sell computer parts. I have been using Essential almost exclusively. Prices are much better than others, and they ship immediately! All items received exactly as described on their site and absolutely no hassles with an RMA! They even give you extra "dollars off" the more I order. To be totaly fair: The only companies I order from now are: Essential, FrozenCPU, Googlegear and CoolerGuys. All "Top Notch" companies."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability