"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Good price and no hidden fees. Would recommend to friends and family."
"Very easy process, and great price! "
"I ordered sunglasses over a month ago and still have not received them."
"It's pretty straight-forward. I ordered sunglasses in late December, and now it's mid February and I have not received them. Customer service assures me everything is OK, but I am 7 weeks out and have no product in hand."
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”
"Easy fast ordering
Free shipping!"
"I have ordered eye drops several times before and it has always worked out well-ordering is simple, I receive the correct product, and they arrive quickly enough. Thank you. "
"I do not know till I receive my glasses"
"Fast and easy. Great selection. "
"Make sure to call customer service before placing your order! The policy, informalistas is not accurate"
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”
"Love this site if you haven't used it you should "
"My order was late, so I checked with them and the customer service was very responsive. The item arrived a week later and everything is perfect. "
"Ive been using this site for years, Ive noticed these last couple months I have to re enter my RX and also upload . Very inefficent"
As to i past where I only had to upload once a year. Pretty annoying"
"Can’t complain about finding exactly what I wanted for less than expected."
"Very easy to use and great price
"
"Even Stevie Wonder can see the benefits of using this website."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused.
We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website. We know this may not be ideal, but we are still within that expected timeframe.
We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com should you have any further questions or concerns.
Wishing you a wonderful day ahead!
”