"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I was able to use a discount code and the price was already the lowest of any of the online optical stores I’ve looked at! I received my package earlier than expected. I also got a free little compact with a regular mirror on one side and a magnifying mirror on the other! It has come in very handy."
"Thought it was a sight you could order without new RX or y’all did them "
"Awesomeness glasses fo shoooo"
"The prescription lenses fit horrible. They aren’t cut correct and fall out of the frames. I will NEVER do business with this company again!!"
"This was a great online shopping experience! The filter function works well and helped to narrow down choices to my required size 15 bridge. The process of entering my Rx was easy. When I was almost ready to finalize my sunglasses purchase, I decided to change the lens color. The edit function was wonderful allowing me to easily make the change."
"I have purchased several items form this site in the past and you guys are so easy and efficient. EZContacts isa fabulous resource for sunglasses and eyeglasses!"
"Fast, easy ordering. Great prices, resonable shipping"
"I ordered 2 pairs of glasses and only received one and failed a claim which was denied so they took my money now I have to dispute with my bank"
"I went with this company because they don't add ridiculous fees! THE PRICE IS THE PRICE! "
"Finding the product and getting the product ordered to spec was easy. "
"I ordered glasses with express delivery. I waited three weeks with no communication, then when I reached out, was told that my glasses were back ordered and would not be available for another 4 weeks. I was offered a substitute pair but customer service refused to compensate for difference in glasses although it was insignificant. I ended up canceling. It was an awful experience and I’ll never forget it. "
"I lose my favourite Ray Ban sunglass while swimming in Aruba. So I replaced them."
"EZContacts makes it easy to order my contact lenses!"
"Still waiting for product over a month later"
"Searching for glasses for my teenage son was super easy and I found some amazing deals! The process is easy to follow and customer service is wonderfully attentive and available wherever you have questions. I will definitely be ordering my glasses and contacts from here from now on. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your prescription lenses and understand how frustrating this must be. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”