"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Not only did the item I ordered show it was in stock and was not, I had to initiate all of the communications regarding my order. Ultimately cancelled because of the incredible delay but primarily because of the horrible service. Don't assume that what you see online is actually in stock."
"I’m beyond satisfied! Here’s my 3 top reasons:
1. Very reasonable pricing!!
2. EZ ordering process! Took me less than 10 minutes from start to .
3. Convenient payment options such as ."
"I've ordered a few pair of sunnies from EZcontacts and they NEVER disappoint. I've recommended them to friends, and they have ordered and were satisfied with their purchase. I've also returned, and the process was simple and easy. "
"Being a great to order my contacts"
"They have made this site so easy to use. I hate when other sites make you go to different pages just to order. I will continue to use this site to order my contacts."
"It took entirely to long to receive my glassess"
"Prescription wasn't right for style I wanted but they gave me great options."
"Always available & reasonably priced!!"
"good very good i like my experience"
"Had a great deal on my purple eyeglass frames. They were a good price. I love them.i am going to buy my husbands frames also."
"Get my grandmothers drops thru you and quick delivery "
"If the glasses come as ordered, it'll be $50 less expensive than on Amazon. "
"My contacts are cut or damaged a whole box. And they wouldn't replace or refund. Don't purchase from them. They asked me for photos 7 times I sent . Nothing solved my problem."
“Hi there,
Thank you for reaching out to us and providing details about the defective contact lenses. We sincerely apologize for any inconvenience this may have caused.
We understand your concerns; however, as corresponded previously via email, based on the pictures we received, it is highly unlikely for lenses from multiple boxes with different lot numbers to be defective. These lenses are manufactured in different machine runs, making it improbable for defects to occur across different lots.
We recommend checking with your eye doctor to ensure these lenses are a good fit for you and that there are no other underlying issues affecting your experience.
We apologize for any inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.”
"I have been ordering from EZCONTACTS for close to a year and have always received great pricing and service!!! Highly recommended!!!"
"I ordered my eyeglasses and now I'm ordering my sunglasses. They are fast with the whole process."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We’re truly sorry to hear about the problems you faced with your order. It’s unacceptable that the item appeared in stock online when it was not, and we apologize for the lack of communication and the delays you experienced. We strive to provide accurate information and prompt service, and clearly, we fell short in your case.
Your feedback is invaluable, and we are taking immediate steps to address these issues and improve our processes. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and once again, we apologize for the inconvenience.”