"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Problem with the prescription. Once fixed. Was ok quite a while to correct and ship back."
"Great price. No hidden fees. No processing fees."
"Excellent selection of sunglasses. Fast shipping."
"It was easy to order my contacts online. This is my second order, and I received my contacts within the days quoted. "
"so quick, easy, and cute glasses. "
"Fast, easy, inexpensive, great experience!"
"Love the ease in ordering. If I have any problems customer service fixes them asap! Love this site!"
"The frame and prescriptions is perfect. But although it’s only been a month they are scratched and I’ve only used the cleaner and cloth provided. I paid for the impact resistant polycarbonate however it appears to be a fail. I may have to take it to the local eye glasses place to replace the lenses since it’s hard to see in them. Smh"
"Great prices and coupons offered from EZ contacts. "
"The online interaction went quick and it was easy to upload my prescription. The price was much better than Costco."
"Love EZContacts! So quick and easy!"
"Just my first time buying from you all "
"When I originally was going to order this product it was $175. When checking out it jumped up to $195. Tried to get a hold of customer service. Customer service did not get back to me on this matter."
"Great selection and ease of selection and checkout was terrific. "
"They wouldn't apply the 10% new customer coupon even after emailing Customer Service 3 times"
“Hi there,
Thank you for your review. We sincerely apologize for the lack of response you’ve received and for the frustration this has caused. This is not the level of service we aim to provide. We will be reaching out to you shortly to resolve the issue with your coupon code.
Thank you for your patience, and we look forward to resolving this for you shortly.”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your feedback! We’re glad to hear that you like the frames and that the prescription is perfect. However, we’re sorry to learn about the scratching on the lenses, especially since you’ve been using the provided cleaner and cloth.
While polycarbonate lenses are designed to be impact-resistant, they can still be susceptible to scratches. We understand how frustrating this is, and we recommend reaching out to us directly so we can assist you further.
We appreciate your business with us and wish you a wonderful day ahead.”