"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I love the way the website saves my prescriptions!"
"Just order and relax. Clear vision is headed your way."
"I always come back to EZ contacts due to their quick shipping and great prices and deals "
"Great site..great products…fantastic service"
"Super smooth no frills. Love it! "
"RX25 code didn't work. No discount."
"I enjoy your selection on glasses "
"After checking several different online contact lens ordering sites, I found the best deals on this site. I was able to purchase extra lenses because the prices were so affordable. I also love the option of paying via "Affirm"."
"I am still waiting for my order placed over six weeks ago. I have followed up multiple times and cannot get a straight answer about my order. I will never use EZ Contacts again. "
“Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
”
"Best Prices-Fast shipping. Great Service."
"Customers should be able to save items for later in their cart."
"Web site is FUGAZI. A lot of problems. kept taking away the sale price. too busy to answer the phone. Uploaded prescription yet had to manually type in the prescription. kept say prescription not stored. Wanted to talk to the opticians to make sure about the accuracy of the prescription and frame selection. But you have competitive pricing. I feel I should have gotten $100 shave of the $390 price"
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"I received the glasses with arm detached. I sent email and called but no one responded. "
"Awhile back I bent my favorite frames. I have a small face and have tried so many places to replace the ones I bent. Today I found the exact frame on EZContacts and was able to order them! I am beyond excited!!"
"Found my brand of contact lense listed on EZContact via google search, click on the link to make purchase, everything went pretty smooth without problem.
"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
We appreciate your business and wish you a wonderful day ahead.
”