"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Easy to find what I wanted and eaxy to order."
"Great service and fast delivery"
"I have ordered from the 'other' known contact lenses company and by far EZContacts has been not only more economical, but quick and easy to do. FANTASTIC!"
"Easy process - I have been price shopping, and this was the best I found!"
"Easy to order and great prices !"
"Easy to order and upload prescription. "
" I always have a good experience with EX contacts so easy to reorder :). Will continue to use this site in the future"
"Easy to place an order and it arrived quickly! "
"Process super easy. Even an app to measure my PD!! So cool. "
"This will be my third time using easy contacts and mainly because of the price and the convenience. "
"Love your selection and pricing ... look forward to sharing you guys with my friends and family ... will be back :) "
"I have enjoyed purchasing several units from the site. "
"I found the exact pair of sunglasses that James Bond, Pierce Brosnan, wore in "Tomorrow Never Dies." Cool agents act, drive, and think alike. "
"Love the Ray-Ban products, fast shipping "
"After over a month and several contacts made with the company, still no frames. Finally gave up on them. Won't be coming back to shop or purchase here. They need to list merchandise that is actually available and not use reasons like supply chain issues, etc etc. Be honest with customers. That should not be asking too much. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We sincerely apologize for the extended delay and the inconvenience you’ve experienced. It’s clear we fell short of providing the service and transparency you expected.
We understand how frustrating it is to wait for an order and not receive timely updates. Your feedback about accurately listing available merchandise and improving our communication is invaluable. We are reviewing our processes to address these issues and ensure better experiences for our customers moving forward.
Thank you for bringing this to our attention. If there’s anything we can do to rectify the situation or if you have any further concerns, please reach out to us directly at help@ezcontacts.com. We genuinely appreciate your feedback and hope to have the opportunity to improve your experience in the future.”