"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Found my brand of contact lense listed on EZContact via google search, click on the link to make purchase, everything went pretty smooth without problem.
"
"Always my go-to site to purchase my annual contact lenses. Great pricing. Convenient ordering process. Promotion code options. Swift shipping."
"Other online companies can't compete. now hidden cost and always easy. Easy payment and shipping and very dependable."
"Very very affordable... And very cute glasses for all ages "
"Chose to use your online company because you beat Opticontacts hands down for best price"
"Excellent customer service!"
"The product quality of this last order was disturbingly sub-par. 3 or 4 out of 6 of the individual contacts had a tiny chunk missing from the edge of each brand new freshly opened package, and resulted in eye irritation and being discarded. And I noticed added strong eye strain when focusing on close details like my cell phone or reading small text of books etc. I've never had an issue while switching from focusing on close to distant vision. I've ordered the same brand of contacts from ezcontacts multiple times in the past couple of years w no complaints, I think this batch is defective or something."
"I’ve just finished ordering online so can’t speak to the rest but ordering was easy. I called customer service before submitting my order to ask where I’ll be providing my doctor’s prescription. Customer service was great…informing me once I completed my purchase, I’d be given a screen with options which I got and uploaded. She said there was an opportunity as well through a subsequent email following my purchase. "
"easy ordering with great prices"
"Problem with the prescription. Once fixed. Was ok quite a while to correct and ship back."
"Great price. No hidden fees. No processing fees."
"Excellent selection of sunglasses. Fast shipping."
"It was easy to order my contacts online. This is my second order, and I received my contacts within the days quoted. "
"so quick, easy, and cute glasses. "
"Fast, easy, inexpensive, great experience!"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”