"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"This is the third time I have used EZ Contacts. The prices can't be beat! I did a side by side comparison for price/service/shipping with 2 other major online retailers. They couldn't come close to EZ Contacts. Products always arrive in a timely manner. A+++ "
"It’s been over 7 weeks. Still no order. I’ve followed up twice now. It’s now supposedly delayed and should take another 1-2 weeks for them to expedite it. I will follow up on this review if it is true. "
"Exactly what u was looking for came thru again ez contact "
"After searching the web, as well as some local distributors, I found the best price here. No gimmicks with coupons, just lowest cost. And shipping relatively quick. No issues."
"Super easy reordering my prior prescription contacts from last year, everything saved on their site. Took less than 5 minutes."
"I found EZ Contacts while browsing the internet looking for affordable contact lenses. I had never heard of this company before and was hesitant to order from them at first. No I’m glad I did. I am very pleased with my contacts and they actually arrived earlier than expected. I would highly recommend them to anyone."
"Was quick and easy for most part the Affirm was a little hassle "
"Thank you for making life so much easier "
"Easy safe transaction very profesional sellers"
"Was extremely easy and fast to reorder. "
"Website easy to navigate and selection very good."
"Very reliable and prices are excellent! "
"It was so easy to place your order and no hassle just very simple and I appreciate that so much thanks you guys "
"Low initial price, large processing fee added."
"I have been there twice and no one knows what that are doing = one person has to get permission from anither - but it takes so l"
“Hello,
We appreciate you getting in touch and sharing your feedback. We are sorry to hear that there has been a delay with your order. Your patience and understanding as we resolved this issue was greatly appreciated.
We apologize for the longer-than-expected wait, but we are glad that you have now received your order.
We sincerely apologize for any inconvenience caused. If you need further assistance, please feel free to contact us at help@ezcontacts.com.
Your insights are valuable as we strive to ensure continued customer satisfaction. ”
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase.
Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates.
Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay.
Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.”