"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Great prices, great service, no surprises and fair shipping and handling in the deal."
"Fast and easy to navigate and prices I can afford "
"Super easy process with no fake service charges like other online services nowaday. Love it! "
"Great online site for ordering "
"The staff were nice enough, however the item not being marked as not in stock and then no real timeline on when it would be available was aggravating and caused multiple check-ins. After 6 weeks of 'maybe next week' I gave up and cancelled order. Waste of time. "
"Customer service has been great but the fact that I've been waiting for some sunglasses for about 2 months now that still show as available on their site is a bit shady. I'm still waiting for now though. "
“Dear valued customer,
We appreciate your feedback and your continued support as a loyal customer. We regret to inform you that there has been a delay with your order.
Please be assured that we are making every effort to expedite the process and get your order to you as soon as possible.
We thank you for your patience and understanding as we work to resolve this matter. If you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. ”
"Easy to use, easy to understand."
"I received my lenses in less than a week without paying expedited shipping charges. Also saved over $100 compared to the next lowest price."
"I was happy to see a site that had my daughters contact lenses at a reasonable price"
"Although it took a long time to get my glasses, the communication about them being delayed and when they would arrive was excellent."
"Ordered sunglasses, no contact from them that they were back ordered, been a month still no glasses. Very dissatisfied with them. "
“Hi there,
Thank you so much for providing feedback. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues.
Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times.
You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you.
Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!
”
"Wonderful customer service. I have been buying contacts for like four years. They arrive on time, good quality, overall good choice. "
"This was a great experience ordering my eye contacts online through EZContacts. They really live up to their name. "
"By far the easiest site I’ve ever ordered from! "
"Ordered what I needed quickly and efficiently. "
A rep from EZContacts, Olivia_Miller, has responded:
“Dear valued customer,
We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused.
Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day.
We are committed to enhancing our service and look forward to the opportunity of serving you better in the future.”