"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I ordered frames. I go a confirmation that my frames were being shipped. They never arrived. I called customer service. I waited for more than an hour. I was told the frames were out of stock!"
"the process is smooth and easy. "
"Using the online order form to order contacts was very easy. I’m hoping I receive these quickly. The cost was more reasonable than most places. "
"Quick shipping and fair price"
"It was great, very wonderful service."
"To reorder, my total was over $110. Yet if you do a web search, the exact same contacts are priced lower (to attract new customers, and screw over returning ones who want the "ease" of clicking reorder??)
Also, on the lower price order, free shipping was listed on the page but unable to select that option. Very frustrating. I placed this order but will not again.
Do better EZContacts if you want returning customers. "
“Dear valued customer,
Thank you for providing feedback regarding your recent experience. We apologize for the difficulties you encountered with the promo code. Please be assured that this does not align with the high standard of service we aim to deliver.
It is important to note that EZContacts typically permits the use of one promotion per order, a policy we aim to transparently communicate when promoting our new sales and offers. We apologize if this was not clearly understood.
If you require further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. We are committed to the opportunity to better serve you in the future.
”
"I’ll know more once I get them."
"This was the easiest and cheapest way to get my son his prescription glasses"
"site was very easy to get what I wanted!"
"Amazing, in every which way possible"
"Shopping for my dad’s birthday gift and found a great deal!! Super excited for him to get his gift!"
"More automated feedback of order status would be useful but otherwise a positive experience."
"This site was simple to navigate and I was able to complete my purchase within minutes. Being able to upload my prescription is a great feature. "
"Was quick and they have great prices"
"Such an easy checkout process! I will definitely use them again! They were inexpensive and the website was very easy to navigate. "
A rep from EZContacts, Olivia_Miller, has responded:
“Dear valued customer,
We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused.
Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day.
We are committed to enhancing our service and look forward to the opportunity to serve you better in the future.”