"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Ordering was easy and took little time."
"On line ordering went smoothly as they had my prescription on file and easily accessed it. "
"Prescription was incorrect at first. Ez took it back. And fixed the problem. Great stuff "
"Pretty easy great price…now we wait "
"as always- you are the best. easy to choose, easy to order and super fast"
" My glasses (Oliver Peoples) look great and I have received numerous compliments. EZ Contacts was very helpful and communicated with me throughout the entire process. My glasses arrived just as I ordered and were well packaged and intact. This is the third pair of eyewear ordered from EZ Contacts and I am very happy with them and their knowledgeable personnel. Well done!"
"Took a almost 2 months to get my order but EZ Contacts were good about keeping me updated about my order and responding to my customer service emails. My glasses are great and worth the price. I will definitely consider using EZ Contacts for future orders."
"No BS, no stupid processing fees. Just straightforward and easy."
"Been searching for hours looking for these glasses at a good price! You did it!
"
"Failure to resolve return product dispute. Follow-up call back request not returned. "
"Very happy with the service, and the price. Will continue to purchase my contacts with them!"
"Delivery was quick and product was as expected"
"If I have an account and purchased within the year and the prescription is current why do I need to upload again after each purchase?
This makes no sense that there is not an option to choose prescription on file. If someone has an account that prescription should be in their account file. "
"Not sure why they ask for prescription "
"Excellent frames, excellent service and great communication about frames being back ordered and shipped. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.”