"I had ordered a couple of sets of LSU cards. They never came. So I called customer service and spoke with Melina Nicolaides. She researched the problem while I was on the phone and told me that she would email me when the replacement cards were mailed. She kept me informed via email each step of the way. Melina is the most helpful and friendliest person I've ever encountered over the phone! Due to her pleasantness and helpfulness, she turned an aggravating situation into a pleasant situation. She made a happy customer out of me. "
"There was an error with the authentication on a jersey I purchased as it was listed as lost/stolen. I reached out to customer service and I was directed to a department that was closed at the time I called and was told I would be contacted the following business day. I received an email from Genevieve the following day and he was helpful and was able to identify & correct the error on the hologram. Personally, I would prefer if Fanatics had paper COAs instead of just the hologram for the online verification, nonetheless I'm satisfied with my order. "
"Every customer service rep. Should be trained by Melina nicolaides. I’ve never had a better experience dealing with customer service(Anywhere). Usually a nightmare. She made the process stress free and was a JOY to speak with. The product I ordered was pretty scratched up. But luckily I had Melina to the rescue. She got right on top of things and stayed in communication with me the entire time keeping me in the loop of what’s going on. She had a new product sent out immediately. I never write reviews but felt the need to let everyone know how amazing Melina truly is. Her service and care for the customer is by far top notch. And very much appreciated. I’ll be a returning customer just from the service I received from Melina nicolaides alone. A true asset to your customer service team.
Thank you so very much "
"I lost a package in the mail and Melina Nicolaides helped me out and was tremendous throughout the entire process! Couldn’t have been more satisfied with her assistance!!"
"Initiated search for White Sox sweatshirt and shirt off of Fanatics. Not realizing I ended up on MLB.com and that is where the order was initiated. The items came in a Fanatics bag. No inside label stating a different return policy from Fanatics. No paperwork at all. When I went to initate a return, I could not locate my order on Fanatics. They helped me track it down to MLB.com. MLB.com would not honor the Fanatics return policy. Ashley kindly shared that they just use Fanatics to power their website and to ship their goods. You have to ensure you read the website Fanatics directs carefully to understand each sub-affiliates return policy. As they ensure that they do not share it outright."
"Cristin was absolutely fabulous helping us with our return. Even though we received the wrong item, Cristin made the whole process stress-free. Her responses were timely, professional and incredibly helpful. We've had great experiences with ordering from Fantatics and this is the first time we've had to go through their customer service department - what a great experience. Thanks so much Cristin for all your help! "
"I was shipped the wrong product twice. However, Melina Nicolaides in their Customer Service Department did everything she could to make this right. I was impressed by her professionalism, persistence, and commitment to set things right!"
"Terrible customer service - I ordered a lot of Christmas gifts from fanatics and tried to exchange a Hawkeye sweater vest for a smaller size for a gift I sent my son in law -only to find out I couldn’t return it. For the price I paid- I could have had a custom one made in my hometown. Now stuck with a too large sweater that will never be worn. I will never order from Fanatics again. #duped"
"She worked out my issue with fedex (lost my shipment) and had a replacement sent out very quickly. Fanatics is great, I just wouldn’t trust FedEx with a roll of toilet paper."
"I talked to Donna because the item I bought went on sale $10 more 2 days after I bought it. She was really efficient and helpful and got me my refund quickly. Thanks!"
"I greatly appreciated the assistance provided by Genevieve in solving my issue. It was stress-free and left me satisfied. She was very professional and thorough."
"Item came damaged by Fedex, but Genevieve made the exchange as easy as it can get. Great CS and will definitely be purchasing from Fanatics again! "
"Melina Nicolaides was amazing! Excellent customer service!"
"Genevieve was great to work with and helped me get a replacement item super quick. Love her!"
"I receives the best Customer service from Melina Nicolaides she was very fast in assisting and communicating with me every moment with updated info becuase of her I will gladly make more purchases!"