"She was great, she provided me exactly the service I expected and turned me into a very satisfied customer! "

"I had a problem with my order and Melina Nicolaides was the point of contact that I had to work with at customer service. Not only was she able to resolve my problem to set up a return, she was also very friendly and cordial in her emails with me. She fully understood my situation and worked with me to get all the possible courses of action options.

Excellent customer service representative and wonderful overall experience!"

"I ordered a signed poster and received it today. The poster tube was crushed and there were folds in this artist-signed print. I tried to reach customer service and took three tries to get to a human. I was placed on hold multiple times during this phone call, and the only thing that I could do is either return the item for a refund or keep it. Given that no replacement was available, I will likely decide to keep it but will not order from this website again. Poor shipping and poor customer service. "

"I had to return an item and my customer service from Cristin was excellent!"

"I placed an order on Sunday and the item went on sale today. As a frequent customer i called to see if the discount could be applied. Thanks to Cristen for the effort to review and extend the offer. Great work and prompt service. I know who to contact with future orders."

"Cristen Morel did some research on a price discrepancy for an item I had purchased. She was able to save me $51!
She and sales representative Dan Goodman are awesome to work with."

"I have ordered numerous items. And have never been let down on their pricing and fast shipping, as well as the packing. Never received a dented or broken or smashed items. "

"Cristin took care of my issue ASAP and was extremely nice and helpful! Can’t wait to order again from Fanatics!"

"I ordered for 2 shirts and I don't understand why didn't come in the same delievry!
I received my first shirt after 1 week after and didn't fit.
I received the other one very late!
I received my second 2 weeks and 2 days after. The delievry was so long!!
"

"I first contacted Fansedge regarding an order of 2 blocks of 50 hockey cards, one block came intact whilst the other block came in a damaged case. Melina Nicolaides answered my chat and responded in professional and polite manners in all regards. Since my case seemed to be an exception (replacing the plastic case the block of cards came in) I was happy to provide the necessary photos to support my plea and help Melina ask for a replacement on my behalf.
Days later, I got the replacement case that was unfortunately too small. I contacted Melina again first announcing my appreciation for her help and secondly my slight displeasure for receiving a case that was too small.
Every reply from Melina has been filled with answers and solutions to my problems, the most recent being a slight refund back to my card (not the 10% I was told I would get). I received a damaged product (not at the fault of the manufacturer) and Melina was stars above any representative I've ever spoken to about a product I was unhappy with.
If anyone ever has any issues with a shipped product, I hope you get to speak with Melina! "

"Just wanted to give credit to Donna who I believe has the title of fan advocate and customer service... Through all the craziness and me being upset on two different occasions when the order was not right Donna went above and beyond to make sure that everything was taken care of... My satisfaction and happiness was her number one concern and her communication was first class through the whole process... In today's day and age I rarely see this kind of customer service... Thank you Donna you should be commended... You kept a Fanatics customer for life..."

"After winning a $100 prize through Dunkin Donuts, I purchased 2 items on the Fanatics.com website.One of the items didn't fit. I followed the instructions to return the item and waited patiently to receive my credit so I could select another item.

I received an email notification that my return was received and processed but my credit was for $2.27 instead of $79.99.

I was told by (Diana) support that $2.27 was all I was entitled to since I didn't pay for the item.

I was never told before or after the sale that the items were not returnable.

I was never told before sending the item back that it was not returnable.

As a last resort, I asked to have the returned item sent back to me, but was told I would have to pay for the item.

This makes no sense. They kept the value of the prize I won and kept the item I returned. I acted in good faith and Fantatics refuses to do what is right and issue me a store credit.

I called and spoke with a supervisor (Tantaleah). She said that if Fanatics had sent the wrong size, she could help me but since the item didn't fit me, it was my "mistake".

The only mistake I made was doing business with you. I won't make that mistake again.

I hope it was worth losing a customer and all of the people I will tell about the way you treated me.
"

"I sadly had an item that arrived damaged, but once I contacted customer services and was assisted by Melina Nicolaides, I was taken exceptional care of. The constant updates throughout the refund process & the overall politeness & helpfulness she provided was second to none. Thank you Melina"

"Genevieve Busby provided me with excellent customer service! I will continue shopping at Fanatics! "

"Donna was extremely helpful. I had ordered a signed Stefan Diggs poster for my boyfriend. I was so excited for him to get it, until it came; it was bent by Fed Ex right down the middle! I was very upset, and immediately contacted Fanatics. I had a very easy and smooth interaction with Fonna via email. She took care of everything very quickly, and I was able to get things resolved and a new poster shipped to me in 24 hours, with no charge, while allowing me 15 days to send the old bent one back. She was very professional and efficient, thanks Donna!"