"Melina Nicolaides was very professional and efficient in handling an issue which arose from my order. She was very customer service oriented and communicated in a timely manner in rectifying the issue. She provided excellent service.
Thank you, Melina."
"Donna O’Donnell provided me with great customer service. I really appreciated all of her help! "
"Genevieve Busby provided me with outstanding customer service! My problem was solved quickly and efficiently. I will continue shopping at Fanatics!"
"Donna O'Donnell provided me with excellent customer service and was amazingly fast in finding a soltion. "
"I had purchased a very cool Denver broncos jersey display case ,upon arrival and unpacking I noticed damage as to a manufacturers defect . I contacted fanatics about the situation as to where Melina explained the process. She handled a situation where a first time customer might not return and she resolved the issue with my peace of mind and consideration for my NFL game used jersey being exposed to the elements longer than expected due to the unforseen situation. she had another display shipped out as soon as possible so i didnt have to wait even longer and helped me with the label to ship the defective display back. I also appreciate her understanding the circumstances and resolving the issue at hand with compassion and common sense which made me very happy = ) as I was stressed out after initially unpacking the display case I was sad and worried I would be bitter about the purchase . But no worries at the end of the day because fanatics has Melina Nicolaides and I would like to thank fanatics for allowing Melina Nicolaides to help fanatics customers! she really saved this experience from being salty to being a sweet one . I am patiently awaiting my new case which should arrive tomorrow = ) and I look foward to many future purchases with fanatics .very impressed with how my 2st purchase was handled despite the unforseen things happen and I understand that and fanatics and Melina really stepped up and delivered! "
"Had a couple of issues with my orders, but the customer service was great. Thais Evans was very helpful, and took care of everything within a few days. Thanks! Go Caps!
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"Melihna was phenomenal with helping me deal with a damaged product. Her responses were fast and always polite, making a frustrating situation more manageable."
"Oh my gosh. Customer service was so amazing. I ordered a puck with a display case, and it turned out the display case was incorrect. The return process was so easy! Melina kept me updated about everything that was happening with my order. There were a few hiccups with the process but she made sure everything was fixed. She has amazing customer service and I appreciate her so much!"
"Received an item from Fanatics as a gift and it didn't fit, so I returned it and clearly marked the box that I was returning a gift. I did not want the sender to know I was returning her gift. The form said that I would be issued a gift certificate to my email address. They deducted $5.50 for shipping ( so much for free returns), and then I never got the credit. When I called, it turned out that they had issued the credit back to the sender of the gift- horrible customer service!! And the only thing they offered me was 20% off a purchase. Like I would ever buy anything from them! "
"Once again Fanatics has burned me by not getting playoff apparel before the playoffs ended. 5-7 days is a pipe dream. more like 14-17 days. Then charge me for return shipping, awesome! This isnt the first time they have burned me on delivery times, I should have known better, never again!"
"I ordered a LeBron James plaque for my son and the picture quality was terrible, Melina Nicolaides did a great job helping me with the return, she sent a prepaid return shipping label and communicated every step of the process. Thanks for all your help!"
"Great communication found the tracking number i needed you are awesome thank you."
"I received a team-inscribed mini-helmet display case that had some slight scratches inside the top beveled corner, and within 16 hours of contacting customer service, Donna O'Donnell had the problem solved and reissued a replacement item for me. No hassle, super quick, and great communication. This is how e-commerce should be done! Great job, appreciate the no-hassle approach and helpfulness. "
"I received a sports memorabilia item that was lacking a hologram registration sticker. Melina Nicolaides was very courteous and knowledgeable to help me get this item replaced within just a few days. She communicated with me repeatedly every step of the way to ensure the matter was resolved to my full satisfaction. Thanks Melina!!"
"OUTSTANDING CUSTOMER SERVICE, was given by Melina Nicolaides with her heartfelt and successful resolution of my issue about an incorrect shipping address. The item was a Limited Edition (3600), and Hand Numbered figurine. Melina kept her promise by phone calls and e-mail. She never let me down!
Molina's company is BLESSED by having such a sincere and efficient employee like you. "BRAVO!!" "