"OUTSTANDING CUSTOMER SERVICE, was given by Melina Nicolaides with her heartfelt and successful resolution of my issue about an incorrect shipping address. The item was a Limited Edition (3600), and Hand Numbered figurine. Melina kept her promise by phone calls and e-mail. She never let me down!
Molina's company is BLESSED by having such a sincere and efficient employee like you. "BRAVO!!" "
"Unfortunately I received my item damaged but I contacted customer service and Melina Nicolaides kindly helped me rectify the issue. She quickly responded to my concern and provided excellent customer service. I received a brand new item and my husband couldnt be happier! Thank you!"
"Melina Nicolaides was very helpful taking care of an item I needed to return due to being defective and poor quality. She was super responsive, listened to all my needs and worked her magic in the background to make it happen. Thank you Melina for the wonderful support!"
"I am always taken care of here!"
"I was very disappointed and dissatisfied when I received a damaged item that never should have been shipped in the condition it was in. However, Donna worked with me to intervene and contact the manufacturer multiple times until I was satisfied with the refund amount and the resolution I desired was agreed upon. She immediately issued the refund to my account. I greatly appreciate all she did to resolve the issue for me in a very timely manner. I will definitely be contacting her again with any problems I have with future orders. "
"Melina Nicolaides did a wonderful job helping me with a difficult return. The wrong item was sent and I initially had trouble figuring out what to do, but Melina was very prompt and helped get everything done quickly. My replacement item already arrived."
"Melina, helped when I ordered the wrong item. I had lots of questions and she handled every one. Excellent customer service person. Well done!"
"Melina exemplified what customer service should be! She made the process easy for me & made sure Fanatics remains my go-to apparel shop!"
"She took me from never wanting to order from the website again to being a loyal customer. Did everything possible to help me and I appreciate the resolution we came to. "
"I had an issue with a coupon that was due to me for posting photos of my Underwraps autograph on social media. Melina was very friendly and extremely helpful with getting the issue resolved quickly!"
"I received an order that was damaged in shipment and was unsatisfactory. I had assumed that I'd be getting a refund but when I was put in touch with Donna O'Donnell at Fan Services and Support I told her that my preference would be a replacement. She was on top of the issue from our first email contact. She went out of her way to inform my of the information she could gather about the damage, in addition to working toward getting my replacement to me. She not only made things "right", she made things better than right. I am very impressed with Donna's efforts, thanks for the great service."
"Melissa Ospina and Vincent Gallo provided great customer service. Thanks!!"
"Donna O'Donnell provided me with excellent customer service! She responded and acted in a timely manner. "
"Melina Nicolaides provided me with excellent customer service and handled my issue quickly. She was in constant communication and a pleasure to deal with."
"Sonia B. was incredible. I had an issue with a poor autograph. She sent a new one, no questions asked. She offered her service anytime going forward. First class!"