"Fast delivery, but some items were backordered."

"very quick delivery to Canada and excellent product!"

"Excellent company to deal with. I placed an order and types in wrong cc number and they immediately notified me and my item was shipped out shortly after. I highly recommended them. "

"Great selection of products but they shipped in several different boxes and over several days, I think I am still waiting one one item.
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"Item was as described. Shipping was inexpensive and very fast."

"I was surprised at how quick I was able to receive my order."

"Kept me informed on the delivery date and all was on time as stated, products delivered in good shape."

"I received my package in a prompt manner! Told me when it shipped, how to track and e mailed when delivered! Great service!"

"Arrived in great condition and on time!"

"Amazingly fast delivery after order
Box was placed on porch as requested
Good communication on delivery status
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"The product offering and selection is unmatched. Delivery is quick and products are well packaged. I have recommended Firecraft many times and have given my catalog away numerous times. "

"After their initial e-mail response thanking me profusely for ordering from them and that they would ship right away, I never heard anything else from them. I called a few days later to see if the order was shipped. The Customer Service Rep looked into it and said they didn't have any in stock and it would take about a month to get my parts. He apologized and I cancelled the order."

"OAK DELIVERY WAS TIME WAS EXCELLENT. HOWEVER ABOUT 1/3 OF CHUNKS SHOWED SIGNS OF ROT. PEACH CHUNKS ARE STILL ON BACK ORDER."

"ordered smoker chunks 2 bags of peach , several days after I recvd email saying on b/o would ship on 6/10/15 , ordered 2 bags of different kind of wood recvd those , they were dry as a bone instantly lit right up no smoke at all ! like kindling
I called customer service was told they just get them from someone else don't know about dry or anything ! asked if anyone ther knew more about wood than fella I was speaking with and he said no , they get it from someone else ! I then asked about my other order to see if it was still going to ship 6/10/15 and was told no! it was still on backorder so I asked when they were going to et me know , and guy said , we didn't bill your card yet !@ I wanted to reach thru phone and choke the clown ! that's not customer service , oh he also said if i wanted to buy more he might be able to reduce the price . I wont buy JACK from them ever and the 4 bbq forums I belong to will all hear the same story . Bill F . in Florida "

"Always a great experience dealing w/ Firecraft. Shipping is always very fast and they have a great selections of products!"