ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.17/5
Customer service:
4.15/5
Return/Replacement policy:
4.32/5
Featured Review


Verified
5/5

2015-06-16

Good team to work with

"I have been doing business with these guys for a few years and they are always on top of their game."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2019-04-18

Troy at firewalls.com is always a pleasure to work with. Extremely professional and timley.

"Thank you true for the wonderful job you do.
Hope to work with you for many years and I to come.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-04-16

Thanks again

"Have been, and plan being a regular customer. Thanks for your assistance."


Verified
5/5

2019-04-16

Sonicwall TZ500

"I received a great price which was for a promotional upgrade to an existing firewall I already had. They were very knowledgeable about the promo and also offered great pricing for the firewall and services.
I would definitely recommend them as well as use them for my purchases in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-04-12

Excellent service.

"Excellent service, very knowledge staff."


Verified
5/5

2019-04-03

Superior service

"We gave them a tough task and they rose to the occasion. Excellent support and the required delivery date was met. All in all, it was a great experience and i would recommend them to anybody. Job well done!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services

Verified
1/5

2019-04-04

Unresponsive

"There seems to be a lack of staff. I have been trying to setup a vpn for months."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-04-05

great service as always

"great service and great products."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-03-29

Great service

"Great service, thanks for all the help!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-01-23

Always the Best

"Firewalls.com just makes it easy to keep coming back. They have the gear I need and the expertise to back it up."


Verified
5/5

2019-03-25

Excellent Service

"I have been working with Firewalls.com for a few years now. They have been very responsive with excellent customer service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-03-21

These guys are great!

"We literally bug the crap out of them as somehow we cannot seem to be able to keep an accurate server map. So we end up pinging them, sometimes twice daily and their changes happen almost instantly. I'd give them 10 stars if this site would allow it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-03-19

Excellent service

"Sales representative worked with us and did a great job"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2019-03-12

Don't expect instant turn-around

"Friendly and helpful initial contact, but not candid about how long it would take to finish. I was in a hurry because my previous firewall was down. My contact said they would mark my case as urgent. My initial contact happened on Monday, configuration questionaire and interview on Tuesday, firewall shipped to me on Friday afternoon. And there was a mistake in the DMZ fixed IP addresses that I found during the installation phone call today. Now it all works, but that was 8 days since I payed my money. Firewall hardware seems very high quality and I can call for support for the next 7 days at no charge if I need to. If you don't want to configure a firewall and you aren't in a hurry you should consider this vendor. Somewhat expensive but my time was more valuable doing something else."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-03-12

Great customer service

"Had an issue with my original purchase and team was great to fix it!"