"Firmoo are just an amazing company to buy from. I made a mistake with my prescription & contacting them to arrange a refund couldn’t have been easier. I have to thank Shandee for being so patient & clear, & genuinely just lovely to talk to.
I can not recommend Firmoo enough, they make top tier quality glasses & have the BEST customer service. "
"they act very quickly and they are very nice also."
"Been ordering from Firmoo for years now, and never had a complaint with their service! If I did have a concern, their customer service would address it in a timely manner and make sure I was happy with the outcome. Great company and I’ll remain a loyal customer! "
"I had an issue with my order and Restina was able to deal with it quickly, and efficiently! I am very happy with how simple it was to get a hold of customer service to resolve my issue. "
"Best price, top quality and love their styling choices. I tried other major retailers and firmoo is the one I'm settling with. "
"I have owned 3 pairs of glasses from Firmo and I love how affordable they are. The customer service is always there to help me as well! "
"I filled out a prescription for my lenses incorrectly and emailed firmoo. They got back to me very quickly and offered to cover a new pair! They also provided me with a site to go to to donate the pair I couldnt use. "
"I’ve never ordered glasses online before but they made it painless and I’m really happy with the results! My glasses arrived perfectly, the right prescription, and within 10 days of my order!"
"Jeannie at Firmoo wasawesome, prompt and helpful replies to all my queries.
Fast delivery
The glasses look great, nice sturdy glasses cases, and excellent packaging.
I would definitively purchase from them again"
"My son lost a screw of his specs which I couldn't buy locally. Anna answered to all of my emails and found a solution. Full marks Anna ! Thank you so much for your time & support.
"
"Anna helps me with everything and had a lot of patience! She is very kind and that made me feel comfortable during all the process. I’m really satisfied with the service and comprehension! Even when english is not my native language she could understand me! "
"Muy buena calidad y costo. "
"Restina was an AMAZING rep to help me with my order.
Even though I messed up and ordered premium prescription glasses that were too narrow, she helped me with replacing at no charge, and even gave me a gift card for no reason but to make sure I was satisfied!"
"I thought my package was lost or stolen.
I contacted them and they let me reorder my glasses no questions asked.
After I placed my second order, I found my box (my daughter had found it and left it in her car when she was going to work; she left for vacation and forgot to tell me).
I advised them and they told me since I had placed the order they would allow me to keep the new glasses!
I said I would return them, but they allowed me to keep them.
The this is the best company I’ve ever dealt with.
I recommend them 100%"
"Excellent fit and finish ,feeling Very good about my purchase, Best Buy in eye ware "