"I had an issue with my frames and firmoo was quick to respond and fix my issues. I sent an email and got a response within a few hours but it only took one email from them to get my issue fixed. Not a barrage of emails back and forth. they were notified of my issue and fixed it as soon as they could. I love this website and have told so many friends about it and will continue to do so. 5 stars!"
"I ordered 4 pairs of glasses (1 prescription eyeglasses, 1 prescription sunglasses, 2 non-prescription blue light blocking clear glasses). Non prescription glasses are so nice and fit very well, sunglasses are great and prescription is on point, but unfortunately the frame I choose for eyeglasses probably was not good for my prescription (note that I have an extremely high prescription, around -11 LE and -9 RE). So unfortunately even though the prescription was on point, I have blurred vision on LE, while sunglasses are perfect and I see very well. So I had to send back the glasses to get the refund, but I live in Lodi, epicenter of COVD-19 epidemic in Italy, and we have been quarantined for almost a month and I can't go out to the post office to send the glasses back because we can leave the house only for very important matter or to buy food and necessary supplies. So I contacted the Firmoo customer service and explained that I don't know how long this will go on, it could be more than 30 days. Given the extraordinary situation, they allowed me to get the refund even without sending the glasses back, and they instantly processed the full refund. I can't explain how grateful I am, they have been so quick and nice and Jeannie took care very good of my issue. Definitely recommend, I'll keep an eye on the frames and for sure purchase again prescription eyeglasses once I find a more proper frame for my eye.
thanks again Firmoo!! 10 stars :D"
"I bought glasses both for me and my daughter and I am very satisfied. Beautiful to see, good quality, no differences from the ones I bought in local stores. Furthermore excellent customer service with quick replies and prompt support. I will definitely by again from Firmoo and will suggest it to my friends. Great!"
"Realmente una buena experiencia "
"I absolutely love Firmoo! I've never purchased glasses online before but after getting my prescription renewed and finding out that my insurance didn't cover any of the ultra-expensive lenses or frames at the optometrist, I went in search of more affordable options... and boy am I happy I did! I bought 1 pair of sunglasses and 1 pair for day-to-day. They're both great quality, the process was super simple (and fun!), and their customer service was top notch. I'll be purchasing many more pairs in the future. "
"Firmoo are just an amazing company to buy from. I made a mistake with my prescription & contacting them to arrange a refund couldn’t have been easier. I have to thank Shandee for being so patient & clear, & genuinely just lovely to talk to.
I can not recommend Firmoo enough, they make top tier quality glasses & have the BEST customer service. "
"they act very quickly and they are very nice also."
"Been ordering from Firmoo for years now, and never had a complaint with their service! If I did have a concern, their customer service would address it in a timely manner and make sure I was happy with the outcome. Great company and I’ll remain a loyal customer! "
"I had an issue with my order and Restina was able to deal with it quickly, and efficiently! I am very happy with how simple it was to get a hold of customer service to resolve my issue. "
"Best price, top quality and love their styling choices. I tried other major retailers and firmoo is the one I'm settling with. "
"I have owned 3 pairs of glasses from Firmo and I love how affordable they are. The customer service is always there to help me as well! "
"I filled out a prescription for my lenses incorrectly and emailed firmoo. They got back to me very quickly and offered to cover a new pair! They also provided me with a site to go to to donate the pair I couldnt use. "
"I’ve never ordered glasses online before but they made it painless and I’m really happy with the results! My glasses arrived perfectly, the right prescription, and within 10 days of my order!"
"Jeannie at Firmoo wasawesome, prompt and helpful replies to all my queries.
Fast delivery
The glasses look great, nice sturdy glasses cases, and excellent packaging.
I would definitively purchase from them again"
"My son lost a screw of his specs which I couldn't buy locally. Anna answered to all of my emails and found a solution. Full marks Anna ! Thank you so much for your time & support.
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