"I made the dumb mistake of putting the incorrect prescription when ordering my glasses and Firmoo allowed me to reorder my glasses free of charge (only having to pay shipping) and not even having to return the last pair! And the process was super easy and seamless and the correspondence from their side was super fluid. It was such a pleasant experience!"

"The glasses and lenses are very affordable and attractive but the customer service after purchase is the best. I recommend and will definitely use them again! "

"All of my 3 new glasses are so stilish and gorgeous! Light weight and excellent prescription at low cost. Love Firmoo. Good service too"

"Bought two pairs of glasses. I have an odd prescription and they noticed and not only asked to confirm but called me twice about it. One of frames I ordered simply did not look good on me and they worked with me to make it right. Very easy. Very great customer service!"

"Not only do I love the glasses, but I also had a wonderful costumer service experience from the agent Restina! She informed me that the package was running late (understandable due to this time of year and covid and all) and she was so lovely. Answered all my questions, offered me a discount, wished me well for the holidays, responded very quickly and overall just made me feel genuinely happy about my experience.

It's such a stressful and miserable time in the world right now. For me, my depression has made it difficult to see a lot of positives in the world. It sounds silly to say this over a couple of emails with a rep from a glasses shop, but she so positive and lovely that she helped me see good in people - which is not something I normally do, especially around the holidays. To her, she was probably just doing her job, but to me, she helped my depression subside for a short while and for that I am grateful.

Also, again, obsessed with the glasses. The two pairs I got were wonderful and so cute!

Olivia "

"I was first time user of firmoo and got very cool looking and oval shape glasses with new user discount. Happy with the purchase."

"Thanks Jasper for all your help! I am so impressed with the client service. I love my new glasses. "

"Impressed with the number of trendy glasses to choose from. Excellent customer service. Highly recommend them. Very pleased with my glasses which fit well and prescription is spot on. Very reasonable prices and on time delivery. Great value. Thank you so much to the wonderful team at Firmoo "

"Wide variety of quality glasses yet very affordable. After-sales customer service is very great as well!"

"It’s my first time to order eyeglasses online, so i am not aware about the sizes. Unfortunately i ordered small sizes and asked for exchange. Customer service was fast to respond and gave me voucher to get new glasses. Now i am satisfied! Thank you Ms. Restina for the assistance!"

"I reached out to Firmoo via their live-chat to tell them I wanted to order multiple pairs of glasses to try on at home, but only intended on keeping one pair. I asked if I could have the $4.95 for a pair of glasses deal applied to whichever pair I kept, and she told me yes. Fast forward to me receiving three pairs of glasses and deciding which to keep, and their customer service team is now telling me they will not switch the promotion to the pair I'd like to keep. They even reviewed my transcript with the live-chat agent, admitted she made a mistake in telling me they would, and still will not honor the information she gave me. So I'm now having to pay $40 for glasses when I had been under the impression I was only going to spend $20. I cannot suggest enough that Firmoo needs to reconsider how they handle customer service. Truly absurd."

"Great customer service, they were so quick to reply to my messages. They fixed my issue and were so helpful, I’m glad to continue shopping here for my prescription glasses! The ones I’ve tried were so cute and comfortable as well :)"

" Their frames are very fashionable and the prices are better then most eye glass places I have been to in person or online. I have ordered at least 3 different styles of glasses from that and I have been very pleased with. If even with the problem concerning my prescription in one pair of glasses that I ordered they were very efficient in responding and making other recommendations for exchanges.

I will continue to purchase my glasses from them and recommend them to my friends that need to purchase glasses as well"

"Since a pair I had wasn’t fitting properly they sent me a credit to get any new pair I’d like! Seriously best service! "

"Great customer service! I ordered two pair of glasses but unfortunately they were too large for my face. Firmoo cannot offer transition or bifocal in a children’s frame for adults with a smaller face. They refunded my purchase price and encouraged me to donate the glasses to a Third World country charity which is a generous and excellent idea! Customer service agent Restina was very professional in responding to my questions with courtesy and sympathy. She is a model of excellent service, an asset to the company! I will certainly encourage my friends to try Firmoo for their excellent savings and an easy to manage website. Thank you!"