"I am not one to trust things on line. All I had was my prescription on me. Took the chance and followed through with Firmoo App, it helped as well to have that chat on the side as well. A few things I still need to get use to because I am not computer literate. Paid what I need to pay and waited for my glasses to be sent through. It arrived undamaged and spot on with my perscription."
"I ordered my glasses and entered the wrong information for my Prescription and was contacted for clarification. The attention to detail by Firmoo by catching my mistake was greatly appreciated."
"My experience with firmoo has been amazing. I messed up and didn't put my apartment number on my shipping info. I emailed once I realized this, they reached out to me really fast. They reshipped my item to me and they're perfect. Will definitely be ordering more."
"Purchasing was easy! I received them in great time and my prescription was spot on! Any questions I had were answered right away! I will definitely purchase again!"
"Great support! Very friendly and efficient!"
"Ordered and received quickly! Very well made and perfect fit!"
"I've probably purchased at least 10 pair of progressives from local retailers over the years, all costing me $300 and up, often in the$500 range. I no longer have a benefit plan, so I thought I would try Firmoo. Both my wife and son have purchased from them and were happy, so I gave them a try. In the past, I have always had trouble getting opticians to make me glasses with a decent reading area. The Firmoo progressives are the best Ive had yet for reading. Although the frames are not the best I've ever had, given the price and quality, they are excellent value. Really, I could buy at least 4 or 5 pairs for what I've been paying locally. Shipping was fast too, not the usual slow boat from China. "
"The product was as stated, of high quality, delivered quickly and was a great price !!"
"I have had the best customer service experience! I was extremely nervous about ordering my Rx glasses. Irish has done an amazing job helping me every step of the way! Always replies back in a speedy manor! Wicked friendly and answered all my questions!"
"I ordered two pairs (one everyday and one sunglasses) with my prescription and added the anti blue light in the everyday wearing pair. They came to New Zealand within 2 weeks and are great!! "
"I have purchased a number of glasses from Firmoo and the delivery time has been exceptional. I live in Japan and the wait time was very short to receive all my orders. With my latest purchase I wondered if I could send them back and in exchange for another pair due to the new glasses not quite the correct ones for me. After a very quick response from Firmoo I was offered a replacement pair and told not to worry about sending my current purchase back due to not wanting to cause me any trouble. This is extremely kind of them not to want to cause me any problem with having to send back my purchase. I very much appreciate the level of customer care shown. I highly recommend to anyone looking at buying new glasses to shop with Firmoo. Simply the best online glasses store. "
"I have ordered online before with no problems, but Firmoo has it all; the best selection of styles, affordable prices, good quality, quick and friendly customer service and quick international delivery. I LOVE my new glasses and the clip-ons are really good for driving."
"Firmoo worked so well with me in returning/exchanging a pair of glasses for me that did not fit right. They even let me keep the glasses to donate!!! Quick response, amazing customer service experience.
Thank you Firmoo! "
"The shopping experience is very nice! From the time I've placed my order until I received my glasses, I'm up to date with the status. The glasses is perfect with the blue-light blocking lens. Can't wait to order my 2nd pair :)"
"I am very satisfied with the glasses I received and Firmoo has the best customer service!! I'll definitely order from them again!"