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Product & services pricing
5.00/5
Chance of future purchase:
4.74/5
Shipping & packaging:
4.52/5
Customer service:
4.85/5
Return/Replacement policy:
4.38/5

5/5

2019-12-28

Great service

"Very good! Will definitely recommend Firmoo."


5/5

2019-12-21

Fast Shipping, Great Price/Quality

"Arrived in one week, under $30, prescription is perfect, glasses are sturdy, arrived in hard case made from recycled paper and dust bag -- Great experience!"

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5/5

2019-12-20

"Experiencia extraordinaria. "

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5/5

2019-12-18

Excellent customer service!!

"I ordered 3 pairs of sunglasses and they didn’t quite suit my face shape. I sent customer service an email and they took care of me right away! Amazing service! "

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5/5

2019-12-15

Love These Glasses.

"This is my second time ordering from firmoo, I absolutely love these glasses. The only down fall of these glasses are the nose pads. They are squeaky and they are loose I only had these glasses for a couple of days. I’ve been getting a lot of compliments since I put them on my face. I love these glasses because I have a far wide round face and the glasses are big and round and very fashion forward. The other thing I didn’t like was one my first order I revived a plastic case for my glasses a cleaning cloth and a little cute kit Incase something break and I didn’t receive any of that in this order. Other then that I will recommend them to family and friends."

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Rep reply posted 2019-12-17
A rep from Firmoo, Firmoo, has responded:

“Dear customer,

We are sorry for the trouble caused. We offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Please feel free to contact us if you have any problems with the glasses. And we changed our packaging to cardboard case and glasses pouch now. Hope for your understanding! Have a nice day!

Sincerely,
Firmoo Customer Support Team”


5/5

2019-12-13

Amazing!

"Prescription is perfect, frames are beautiful, love! Customer service are friendly and quick to respond. Shipping didn’t take very long at all!"


5/5

2019-12-12

Awesome !!!

"Best quality glasses for best prices!!!"

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5/5

2019-12-06

Perfect!

"Beautiful, clear view, I've never immagine that it could be possible to buy glasses on line. The operators are verry nice, they give me a big discount. I will advice my relatives and friends that they could trust this site. I compared with my actual glasses and they are identical. Top!"

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5/5

2019-12-04

Timely and helpful

"Their customer service was timely and helpful! I broke a pair of glasses that unfortunately weren't under warranty, but they were able to give me all the information I needed and gave me a discount code for being a return customer. I have 5+ glasses and sunglasses from Firmoo - I will keep coming back!"

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5/5

2019-12-04

Superb

"Absolutely amazing!!!!! I had my glasses delivered yesterday according to USPS. However they were not anywhere,checked neighbor’s and my package wasn’t there. Customer service was prompt to make it right. Via full refund or coupon for full amount to resend. However today I got home to find my package delivered today and not opened or damaged. I highly recommend these people for cheap beautiful glasses and going way beyond in their customer service!!!! "

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5/5

2019-12-03

Fabulous customer service

"I had an issue with my glasses and customer service were extremely helpful and professional to deal with. The quality of their glasses are great and really stylish "

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5/5

2019-11-22

Best Customer Service Experience

"They are quick, prompt & professional when handling any questions you regarding your order. I will be using Firmoo in the future and refer to friends & family."

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5/5

2019-11-22

Estoy aun alucinada con el precio y la calidad

"Muy muy satisfecha. Fue complicado tomar las medidas pero mereció la pena, son perfectas!!!"

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4/5

2019-11-21

Excellent

"The frame is excellent, the driving lenses are very good, highly recommend, I didn't have any trouble driving at night. Customer service is great the only problem there was, was with the courier but a sales Rep. Jeanine helped out a lot."

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5/5

2019-11-20

Cute glasses (:

"The glasses are beautiful, they frame my face nicely and they’re not flimsy (: love them! I was having some issues as well and customer service was great, helped me a lot!"

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