"Anna helps me with everything and had a lot of patience! She is very kind and that made me feel comfortable during all the process. I’m really satisfied with the service and comprehension! Even when english is not my native language she could understand me! "
"Muy buena calidad y costo. "
"Restina was an AMAZING rep to help me with my order.
Even though I messed up and ordered premium prescription glasses that were too narrow, she helped me with replacing at no charge, and even gave me a gift card for no reason but to make sure I was satisfied!"
"I thought my package was lost or stolen.
I contacted them and they let me reorder my glasses no questions asked.
After I placed my second order, I found my box (my daughter had found it and left it in her car when she was going to work; she left for vacation and forgot to tell me).
I advised them and they told me since I had placed the order they would allow me to keep the new glasses!
I said I would return them, but they allowed me to keep them.
The this is the best company I’ve ever dealt with.
I recommend them 100%"
"Excellent fit and finish ,feeling Very good about my purchase, Best Buy in eye ware "
"Very good! Will definitely recommend Firmoo."
"Arrived in one week, under $30, prescription is perfect, glasses are sturdy, arrived in hard case made from recycled paper and dust bag -- Great experience!"
"Experiencia extraordinaria. "
"I ordered 3 pairs of sunglasses and they didn’t quite suit my face shape. I sent customer service an email and they took care of me right away! Amazing service! "
"This is my second time ordering from firmoo, I absolutely love these glasses. The only down fall of these glasses are the nose pads. They are squeaky and they are loose I only had these glasses for a couple of days. I’ve been getting a lot of compliments since I put them on my face. I love these glasses because I have a far wide round face and the glasses are big and round and very fashion forward. The other thing I didn’t like was one my first order I revived a plastic case for my glasses a cleaning cloth and a little cute kit Incase something break and I didn’t receive any of that in this order. Other then that I will recommend them to family and friends."
"Prescription is perfect, frames are beautiful, love! Customer service are friendly and quick to respond. Shipping didn’t take very long at all!"
"Best quality glasses for best prices!!!"
"Beautiful, clear view, I've never immagine that it could be possible to buy glasses on line. The operators are verry nice, they give me a big discount. I will advice my relatives and friends that they could trust this site. I compared with my actual glasses and they are identical. Top!"
"Their customer service was timely and helpful! I broke a pair of glasses that unfortunately weren't under warranty, but they were able to give me all the information I needed and gave me a discount code for being a return customer. I have 5+ glasses and sunglasses from Firmoo - I will keep coming back!"
"Absolutely amazing!!!!! I had my glasses delivered yesterday according to USPS. However they were not anywhere,checked neighbor’s and my package wasn’t there. Customer service was prompt to make it right. Via full refund or coupon for full amount to resend. However today I got home to find my package delivered today and not opened or damaged. I highly recommend these people for cheap beautiful glasses and going way beyond in their customer service!!!! "
A rep from Firmoo, Firmoo, has responded:
“Dear customer,
We are sorry for the trouble caused. We offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Please feel free to contact us if you have any problems with the glasses. And we changed our packaging to cardboard case and glasses pouch now. Hope for your understanding! Have a nice day!
Sincerely,
Firmoo Customer Support Team”