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Product & services pricing
5.00/5
Chance of future purchase:
4.74/5
Shipping & packaging:
4.52/5
Customer service:
4.85/5
Return/Replacement policy:
4.38/5

5/5

2019-11-19

Excelente servicio

"Primera vez que ordeno unos lentes con receta por medio de este servicio, estoy toltamente satisfecha y lo recomiendo mucho especialmente ala comunidad latina que no sabe de estos servicios online y que se pueden ahorrar mucho dinero."

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5/5

2019-11-18

Skip the middleman

"Truly a fantastic site with divine service. I was able to get affordable new glasses in today's rough economy. I'm so glad that a site and service like Firmoo exists. I've made two orders and everything went more perfect than I expected. BOrdered two glasses as part of their BOGO; one having some problems, but their customer service reps quickly took care of the problem. Recommending to friends and family! :)))"

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5/5

2019-11-18

Absolutely satisfied!

"I ordered two pairs of glasses. I live in Hungary, so I was a little bit worried about shipment time. However, shipping was surprisingly fast, I didnt have to wait more than a week until delivery (it was faster than buying glasses from an optometrist in my country).
Both of the glasses look great, stylish, so Im really satisfied. Thank you for the helping me and giving me informations about the status of the shipment.

For the price, it really worth it!


Thanks again.
"

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4/5

2019-11-16

Great glasses!! Had some ordering issues, but resolved.

"Firstly, the glasses are great and you can't beat the value!! I am very happy with them. I had some hiccups with the order, which was frustrating at first, but customer service resolved it. Shipping isn't the fastest, but it was worth the little wait and it's mostly because other companies have spoiled me with instant deliveries. "

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5/5

2019-11-16

Great glasses

"I absolutely love the glasses I purchased. My prescription is exactly as expected, the frames are lightweight yet don’t feel cheap whatsoever and the fit is perfect. I ordered two pairs and decided to return one as I just didn’t need two pairs. Customer service was very quick to issue a full refund on the second pair and also let me keep the pair of glasses...you read that right, I received a full refund within 48 hours of them telling me they would issue it and they told me to keep the glasses. I would absolutely work with them moving forward!"

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5/5

2019-11-15

Excellent Service and Quality Glasses

"The customer service is incomparable & our glasses are fantastic!!! I will for sure recommend Firmoo & also be purchasing future glasses!"

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5/5

2019-11-14

Thumbs Up !!

"Fantastic service, fast delivery, great quality, lovely case. Easy people to deal with and great choice. "

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5/5

2019-11-13

Perfection

"I was leery because of the price, but these are high quality glasses! I love them, great fit, very stylish, prompt customer service and fast shipping. I am amazed so far and I will definitely shop here again. I get major compliments on my frames."

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5/5

2019-11-13

First time customer, will absolutely be returning!

"Loving my new glasses from firmoo.com! Thought would give it a go, since my prescription changed a bit and my other pair are finally starting to show their age of over ten years! For just under $25 including shipping, figured couldn't hurt to try... Both the fit and my vision is great, and I've already had a couple compliments on the frames! "


5/5

2019-11-13

Affordable and High Quality with Great Customer Service

"I am a big fan of Firmoo, their customer service goes above and beyond to make sure you have a good experience. My glasses were super affordable and are the same quality I would get spending hundreds of dollars in an eye care center."

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5/5

2019-11-03

overwhelmed

"I am not one to trust things on line. All I had was my prescription on me. Took the chance and followed through with Firmoo App, it helped as well to have that chat on the side as well. A few things I still need to get use to because I am not computer literate. Paid what I need to pay and waited for my glasses to be sent through. It arrived undamaged and spot on with my perscription."

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5/5

2019-11-10

Amazed

"I ordered my glasses and entered the wrong information for my Prescription and was contacted for clarification. The attention to detail by Firmoo by catching my mistake was greatly appreciated."

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5/5

2019-11-07

Amazing

"My experience with firmoo has been amazing. I messed up and didn't put my apartment number on my shipping info. I emailed once I realized this, they reached out to me really fast. They reshipped my item to me and they're perfect. Will definitely be ordering more."

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5/5

2019-11-03

Great Purchase

"Purchasing was easy! I received them in great time and my prescription was spot on! Any questions I had were answered right away! I will definitely purchase again!"

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5/5

2019-11-02

Great support!

"Great support! Very friendly and efficient!"

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