"I have now ordered 5+ pairs of glasses from Firmoo. Multifocal lenses and sunglasses and then each case I have been very happy with the product and the speed with which it was delivered. I have also ordered glasses for my mother and my husband and they were just as happy as I was. Happy to recommend them. "
"the quality of the glasses is great and so is the price. They offer quality products with an fair price."
"I've always had a great experience with firmoo they are very reasonable and great quality glasses."
"Firmoo made shopping online very easy and simple. My glasses were very high end quality for such an affordable price. I paid the extra $9 to get them in 8-14 business days versus a month. They came in 9 business days."
"I think this company might be secretly run by good people. "
"I am completely in love with my new glasses, the process was easy and the delivery was fast. The glasses are stylish and super comfortable. I couldn’t be more happy. "
"But the service from firmoo was great and they sent me a new one right away!"
"I've ordered from Firmoo twice now and I've had nothing but amazing customer service! The first time my glasses got completely lost in the mail and they gave me a coupon code to reorder them for free! This time I ordered sunglasses and daily wear glasses with different frames. The frames for my daily glasses didn't fit right and kept sliding down my face while the sunglasses frames were super comfortable. I requested an exchange and they gave me a code to get new glasses with the same frames as my sunglasses! As for the product, the glasses look fantastic and are great quality too! I've had a pair from them for a full year now and they're still looking good. I definitely recommend Firmoo to any of my friends that ask about glasses. "
"The glasses I ordered were fine - prescription was correct, frames were nice - they just didn't look good on me. The process to return them was very easy and the cost was refunded promptly. Impressive customer service."
"Here is a coupon for you!! Z5X2V1"
"great customer service - extremely helpful. love love love my new specs they are perfect. how would ever think you could get such stylish glasses for such a good price. will definitely be buying plenty more."
"1st shipment got lost in the mail. They re-made the glasses and sent them asap! Great service, worry-free!"
"Honestly, I think This may be one of the best customer service experiences I’ve ever had. We have a big family and thus far we’ve purchased about 6 pairs of glasses within the past 4 years. We recently purchased 2 new pairs that we weren’t satisfied with; in relation to the look. We initiated the return and the communication was great! We received prompt responses, and just had a great experience. Based solely on the customer service, I’ll purchase again and recommend. "
"I was a bit skeptical about buying glasses online but the whole process was perfect, the glasses are even better the ones I had and the customer service is super nice."
"The customer service is nice and patient"
A rep from Firmoo, Firmoo, has responded:
“Hi Greg, thanks for your review. We offer 30-Day Exchange & Return and 3-Month Warranty. If you have any questions regarding the glasses, please feel free to contact us via Live Chat(24/7) or email service@firmoo.com. Have a nice day!”