"I am completely in love with my new glasses, the process was easy and the delivery was fast. The glasses are stylish and super comfortable. I couldn’t be more happy. "
"But the service from firmoo was great and they sent me a new one right away!"
"I've ordered from Firmoo twice now and I've had nothing but amazing customer service! The first time my glasses got completely lost in the mail and they gave me a coupon code to reorder them for free! This time I ordered sunglasses and daily wear glasses with different frames. The frames for my daily glasses didn't fit right and kept sliding down my face while the sunglasses frames were super comfortable. I requested an exchange and they gave me a code to get new glasses with the same frames as my sunglasses! As for the product, the glasses look fantastic and are great quality too! I've had a pair from them for a full year now and they're still looking good. I definitely recommend Firmoo to any of my friends that ask about glasses. "
"The glasses I ordered were fine - prescription was correct, frames were nice - they just didn't look good on me. The process to return them was very easy and the cost was refunded promptly. Impressive customer service."
"Here is a coupon for you!! Z5X2V1"
"great customer service - extremely helpful. love love love my new specs they are perfect. how would ever think you could get such stylish glasses for such a good price. will definitely be buying plenty more."
"1st shipment got lost in the mail. They re-made the glasses and sent them asap! Great service, worry-free!"
"Honestly, I think This may be one of the best customer service experiences I’ve ever had. We have a big family and thus far we’ve purchased about 6 pairs of glasses within the past 4 years. We recently purchased 2 new pairs that we weren’t satisfied with; in relation to the look. We initiated the return and the communication was great! We received prompt responses, and just had a great experience. Based solely on the customer service, I’ll purchase again and recommend. "
"I was a bit skeptical about buying glasses online but the whole process was perfect, the glasses are even better the ones I had and the customer service is super nice."
"The customer service is nice and patient"
"The first thing I'd like to say is firmoos customer service is fabulous. Timely responses and they helped me out so much. I ordered the wrong lense thickness the first time and they helped me pick new ones. The second is the quality, you never really know what you are going to get when online shopping, but these glasses are amazing. They are well made and beautifully done. I spent just shy of 300 dollars for 3 pairs of glasses with extra coatings. You can't get that pricing from a store. That's one, maybe two pairs if the store has a bogo on. Anyways, great experience for me. "
"Glasses turned out great! So cute and they fit well. Excellent customer service as well :) "
"I began ordering from Firmoo in 2019 and have always received superior customer service and beautiful, high quality glasses. I use progressive lens which are considerably thicker than single vision lenses. Firmoo does an incredible job of thinning the lens while maintaining the integrity of the prescription. "
"I have purchased at least 8 pairs of glasses from Firmoo over the years. Customer service is excellent and they genuinely care about taking care of their customers. Glasses have always been excellent quality, prescription has been accurate, and I wear my firmoo glasses more than the several-hundred dollar designer pair I purchased once. The glasses are excellent quality and the prices can't be beat. I've bought prescription glasses, blue light prescription glasses, and sunglasses. I get compliments all the time from my Firmoo glasses. I have tried multiple other online glasses purchasing websites and none of them even come close to the experience here. Highly recommend!"
"Although it has been a long time since my shopping, they solved the problem I was experiencing in the best way. They offer a premium shopping experience"