"Ordering online can be confusing but Firmoo has a customer-friendly website and all reps are always available to answer my questions! The overall experience absolutely makes me wanna go back and order again with Firmoo!!"
"I love Firmoo. They are so quick at responding and their customer service is outstanding.
Irish is an amazing CSR. "
"I was sceptical at the beginning as I never order glasses (prescribed ones) online. Now I'm not gonna lie, I'm stay with Firmoo forever. With my unusual bold frames I'm having so many compliments that I can't count them. Perfect fit and great anti blue light coating. Wait no longer! Great price for great items and service! "
"I'm very satisfied with the free glasses I've got from Firmoo! The prescription is correct and I'm planning to get another pair in a different style! My husband usually has a hard time driving at night because of glare but not now because he already got his driving glasses from Firmoo! Very stylish driving glasses that can be used during the day and night. Thank you so much Firmoo! We are very satisfied!"
"I ordered two pairs of glasses for me and my son who has the same prescription it took him all day to find the glasses he wanted he introduced me to the site then they cancelled our orders let’s me say first horrible impression "
"$1 glasses? What kind of quality can you really get from $1 glasses. Well, consider me AMAZED! I wasn't expecting them to be of good quality. From the moment I took them out of the packaging, they were perfect. I love the fit, the style, the quality - I love everything about them. Firmoo, you have just gained another lifelong customer. #iwearFirmoo"
"I absolutely loved the glasses! Came in perfect shape, and with the right prescription!!❤️❤️❤️ Totally recommend Firmoo. "
"Irish was absolutely amazing during this entire transaction!! I have just placed my order after feeling very welcomed by Irish, and I will definitely be purchasing more glasses from Firmoo in the future. "
"The lenses have a glare, even with the anti-reflective coating and the blue light ones are even worse, the glare being blue and everything else being in an orange tint. They are still blurry at about 20 feet even though I ordered distance lenses. And the frames are thin and hinges are loose. The representatives have no real interest in refunding you and if you do want to return them, you have to pay to ship them back, so you still lose money. These glasses were a waste of my time and money."
“Hi friend, we are so sorry that you failed to find a satisfactory glasses from us. Actually, a lens with anti-reflective coating doesn't mean there is no reflection on the surface of the lens when you take photos or see screens. Its main purpose is to reduce the beam of light through the lens when you see out of the lens. Considering the issue, tint, photochromic, polarized lenses, advanced or ultimate coatings are recommended. Besides, for blue-light blocking lens, there is yellow basis, which is exactly helpful to reduce harmful blue light and relieve eyes strain. In addition, this frame is made of TR, which seems to be flimsy but actually sturdy. So pls don't worry. If the hinges are loose, pls use the tools we sent to tighten it slightly. In terms of blur, we did manufacture the two glasses in accordance with your prescription. May I know the frames are bigger a lot than your old glasses? Bigger frame than your old one will cause such problem as well. If convenient, pls send a photo comparing our glasses with your old one by email for better analysis. Thus you can find a suitable and satisfactory glasses in the future. Actually, all customers are provided with the friendly 30-day exchange/return policy. So you can definitely ask for refund within 30 days from the receiving day. But if you don't want to send the glasses back, you can donate it to the poor people. Pls kindly click here for where to donate it. https://www.firmoo.com/help-p-74.shtml ”
"Wonderful. Fast and great quality frames! Highly recommend"
"You can't beat the quality for the price that's for sure. I love everything about my new frames especially the color. They arrived super quick. They look amazing! I'm more than pleased with my first purchase and will be going back for more! "
"Great Customer service.I would recommend others!!!!Affordable frames.Came early.Right prescription."
"Firmoo is one of the best places to purchase eyeglasses for high quality glasses. When i received mine they fit perfect and can see really better than my old ones with the same prescription! I will purchase others for my collection soon! Don't waste your money on the real high dollar frames nor the high dollar lens. Again thanks Firmoo for your service! Shipping time was great after you place your order! Prices cant be beat anywhere!"
"Very satisfied definitely recommend and everything what I expected lady’s I recommend these for sure "
"My first pair of FIRMOO prescription eyeglasses came. I have been wearing glasses for sometime. Never have I been so happy with a pair of eyeglasses. I will not purchase glasses from any where else. YouTube wonderful reviews helped me find this extraordinary eyeglass company."
A rep from Firmoo, Firmoo, has responded:
“Hi Aaron, we are sorry to kindly inform you the orders were canceled according to the program and risk-control rules. But we still have many great promos such as Buy One Get One Free. Pls kindly click here. https://www.firmoo.com/coupons.html If you want a discount for frame or lens, here are also promos. For any problem, pls feel free to contact Email: service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends), Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.), Live Chat: Start a live chat (Everyday, 5 a.m.-8 p.m. PDT.)”