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Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2005-12-13

"Was not abble to get website to confirm any of my credit cards for ordering, annoying half hour of entering information and being denied. Recanted and called the 800# instead, service rep was helpful and apologetic for the online problem admitting it wasn't working properly. Bought a referbished Nikon Coolpix 4100. It shipped in 4 days as stated, received a e-mail with tracking number and received the order within 1/2 hour of estimated delivery time!!! Everything was packed very well and could not tell the difference between new and refurbished, works flawlessly as Nikon quaranteed (thank you Nikon refurbishing). Will probably shop on this site again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
Resolving problems
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

Verified
4/5

2005-12-12

"Delivery did not match order but a phone call brought a priority mail response which made the transaction very acceptable."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
N/A
Speed of web site
N/A
Web site being easy to use
N/A
Web site reliability
N/A

Verified
5/5

2005-12-11

"I am very pleased with the vacuum cleaner that I purchased through this store, product and price.
Although I would recommend this store to others, it was slightly frustrating to experience delays. Initially I was told the product I ordered was on 'back order' and would become available in 3-5 days. I was not contacted for 5 days. In response to my message I was told that the product had actunally been discontinued and was offered a slightly more expensive product. When I inquired as to whether the price included shipping, I was offered 'value shipping' (approx 30% less than regular ground cost). I received the vacuum on Dec 6.
"

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Overall quality of the company
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Verified
2/5

2005-12-10

"The order was easy to place initially, however, problems arose upon shipment. The arrival of the package to Canada was timely but after paying $34US for S&H, I was ensured that I would not have to pay anymore, no taxes or duties to receive. When the package arrive I had to pay an additional $20CDN. FedEx also told me that if DigitalFoto had checked off a "non-soliciting" box on the order then I would not have to have paid. After this, the order was taken incorrectly and I received the wrong items. I called the company and after 45 mins. they argreed to send me the correct part, no charge. This, of course, came after the Manager insisting that it was JUST $10.95 so I should pay. Shouldn't the company that made the mistake pay JUST the $10.95 for Customer Satisfaction?? The item came in a timely fashion once again and this time, I did not have to pay any additional charges. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-12-10

"Excellent service, no hassles, fast shipping. The website was easy to navigate and after purchasing I wasn't bothered by a follow up call trying to sell unwanted high priced accessories (like some other online vendors I've purchased from)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-12-10

"Extremely helpful when placing the order to be sure I got all the accessories needed to fully use my purchase. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
N/A
Speed of web site

Verified
5/5

2005-12-09

"I purchased a Minolta Dimage Z6 and am very happy. I found this price/e-store with Froogle. Digital Foto had this camera in black, but the web site stated it was out of stock. I called the 1-888 number and was assured they had the unit in stock. I have heard a lot of horror stories on the e-stores which are not open on Saturday. The salesman assured me the would be NO verification call with the high pressure sales tactics found on other store ratings. He took my order, made some suggestions on accessories, but listened when I said NO. I got my order in less than 4 days with the low price shipping.
Representative was courteous, knowledgeable and gave great service. The price in combination with an extended 5 year warranty was the best I could find for a reputable store.
I ordered memory from another of my favorite e-stores. Both products came in less than 4 days.
I recommend this store highly. I am very happy!
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
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Is trustworthy

Verified
5/5

2005-12-09

"Ordered a Meade DSI camera. They had the lowest price that could be found. Called to verify if they had it in stock to avoid delays and they did. I placed the order by phone, and the product was shipped within 36 hours. Not the fastest shipping offered for the price, but fine.
I would recommend this e-store.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services

DRL
Verified
1/5

2005-12-08

"purchased a gps at posted price of $361.89, and the web page showed they were in stock. They called me the next day, to inform me that they did not have stock, but would have some in 3 or 4 days. They also informed me that I would have to pay $411.00, since the price had increased. I informed them that, by agreement of the purchase from both them and me, the price should be the agreed upon price. The customer service rep got very irate, and hung up on me. I called them back to cancel my order. This type of business practice gives internet purchasing a bad name."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
5/5

2005-12-04

"We recently purchased a Minolta Dimage Z6 and are very pleased. We initiated the order on the internet, but had difficulty and completed the transaction over the phone. The sales person advised us to make additional accessory purchases and explained why. We did and are so very pleased we got these items and didn't wait to discover we needed to order them later.

After the camera arrived (prompt shipping!), we called the company again with an installation problem and the customer representative had an immediate answer and we were all set.

Courteous, knowlegeable staff and great service, along with the nice prices.

We will go here first in the future!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-12-03

"I bought a Sony DSC H1 Camera. There was a slight problem because the shipping address did not have a "listed" phone number. After that was resolved with a fax the shipment was prompt and the camera came on the promised date. It was exactly as ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2005-12-02

"Just ordered a Nikon d50 and lenses. I knew what I wanted so ordered on line with this company who wasn't the lowest price but competitive. Had a good selection so I could order both he camera and lens at the same time. The product shipped promptly and came in as advertised with all parts and manuals. This is the way to do business. Will not be hesitant to deal with them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-12-02

"Friendly, efficient on-line purchase of a Lowepro Slingshot 100 camera bag. No complaints."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-12-01

"Camera received on time with all the parts and manuals. I hesitated with this vendor because I could not find ratings on Pricegrabber. They did not disappoint."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy

Verified
5/5

2005-11-30

"Normally, I don't write reviews on merchants, but after a recent experience I had with a store from Brooklyn, NY (please don't waste your time with electrodiscounts.com, wawadigital.com, usaphotonation.com, ccicameracity.com, royalcamera.com, etc.), I felt I needed to let others know that DigitalFotoClub.com is a REAL business. I have made two purchases from them, and the shipment usually arrives within 3 days (and is exactly as advertised). Don't chase the lowest price (like I did) and end up wasting valuable time and emotional energy (believe me, the kind of anger you will vent towards these Brooklyn, NY merchants will shorten your life and ruin your day!)

This is my second order with DigitalFotoClub.com, and my order usually arrives in 3 business days just as advertised on their website.
Pros:
*Orders are shipped promptly WITHOUT so called "verification calls"
*NO salesman called to up-sell me! Ya!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability