"The team at Fortnine always have great products with fast shipping. Recently I had to make a warranty return and the team at customer service (Erin and Marie), I'm sure others were involved but those were the names I saw, the process and result were awesome and I was very pleased.

Anyone can sell and send product, it's how they handle themselves after the purchase that really matters and I can honestly say that Fortnine is great. Don't hesitate, buy!"

"I bought a helmet for my boy on June 10. I followed the tracking and on June 22 it was in limbo and not updated on C post website after this date. I called customer On June 30th, 8 days later and asked they get it traced with C Post. The woman on the phone was very nasty and said she was not going to do it because it makes no difference. I said it has been 8 days now since Canada post updated it stuck in Richmond BC, we are delivery day away from this last location. I asked to speak with a supervisor and she said she was the supervisor. I asked to speak to the owner and she said he doesn’t take customer calls. I sent an email to customer service saying if I did not get my goods within 30 days of purchase i will be contacting my cc and doing a chargeback. 30 days would be July 11. Today July 1st I got an email stating they have redirected my package back to them without my permission. I wasn't returning The helmet just asking them to have the package traced so I could get it. The girl answering the phone claiming to also be the supervisor should be fired. Don't order from Fortnine. If you have a problem it will heard on deaf ears. They don’t care about customers. I will reach out to their influencer Ryan. The owner needs to hear my story. Stay away until they can clean house!"

"IT WAS A SATISFYING EXPERIENCE DEALING WITH THE FORTNINE TEAM. RIGHT FROM THEIR WEBSITE WITH A DROP DOWN MENU FOR TIRE SIZES, TO THE HELPFUL GIRL WHO TOOK MY ORDER, TO RECEIVING MY TIRE 5 DAYS LATER. "

"Placed an order on the website June 12th, its the 24 so 12 days or 8 business days later (considering its monday to friday) and my gloves are still in processing stage. I get that due to covid there is a delay but this long is not except-able. I am so glad that I did not place any other order through them for me this was a test run being a Canadian business figure during these covid times best to support local business, but they have lost it for them self. Egg on my face for not wanting to pay $20 more to amazon because I would have already had the gloves.
When contacted the business the customer service is horrible quick to point out its my fault for not reading properly. "expect 2-4 day delay getting your order" well that only means that its 2-4 days on top of there slow service. In todays day you can not attempt to compete with the likes of Amazon if your not willing to fix your turn around time. Sorry but you have lost my business for future orders and will advise anyone else against ordering from them "

"Was given the link to Fortnine from my nephew for new motocross boots and helmet he wanted for his birthday, And decided to get him more equipments. Not only there was a great variety of choices in equipment but also in various $$ range. Prior to my ordering and after, I emailed Fortnine for added info and a response was provided in 24 hours.
Considering all the delays In Transportation etc, my order was delivered in 8 working days, very pleased with the quality of products, all what Was expected and an excellent packaging... I have already and will definitly continue to refer them in the future as a excellent source of purchase. Thank you again"

"I have ordered twice now from FortNine. Once a year ago for gift certificates and last week for tires. Service both times has been excellent and they got my tires shipped out several days earlier than scheduled which I REALLY appreciate since my back tire is down to 1.5mm. I love all the video product reviews too. Great job FortNine."

"Ordered new brake shoes for my Honda. What arrived was out of spec and did not work properly. Listing said they were OEM and that they were a "guaranteed fit". When I contacted there so called customer service I was brushed off and told to contact the manufacturer. They sell junk and do not stand behind what they sell or there word."

"Absolutely fantastic customer service. Great prices and selection. Online store is great to use and you don't second guess part fitment because of their handy shopping tool specific to your year-make-model.
Items are shipped in well packaged boxes. "

"Made a purchase I ended up cancelling because I found the same options cheaper, ask for a refund which was okay at first and then I realize that they never put the money back in my account. Super shady business I will never order from them again
"

"Purchased a helmet, came in as expected. The buttons holding the cheek pads in broke. Reached out to the Fortnine customer service, they got right back to me, I sent them a few pics, and they said they were sending out replacement cheek pads, no hassle. Can’t beat that customer service. Definitely recommend these folks. "

"Those guys respond faster than my mom when I yell her name from the other room. Hats off. Simply."

"I called into check on the status of my order and was yelled at by there customer service representative and then hung up on because she couldn’t explain why the expected shipping date changed 3 times in as many hours"

"Worst experience I have ever had calling about an order for anything . Representative was rude and combative and defensive from the very start just from me asking about my order and why it takes two weeks to get the order together before shipping Covid 19 or not that seems a bit much for a pair of goggles. Last time I ever order from them. Have spent over a grand since 2017 but will switch to Blackfoot or GP Bikes"

"Dealing with fortnine has been an amazing experience! I ordered an AGV helmet and had a piece break off during delivery. I emailed them and they got back to me right away with a solution! The part is on its way and i can go back to enjoying my beautiful helmet!"

"I ordered a item from Fortnine. Canada Post picked up the item, showing a scan pickup date and expected delivery date and time. No item was delivered. Item still only showed the pickup scan. The following day, still showing the 'in transit and expected delivery for the previous day. I contacted Fortnine and got a email saying thank you for letting them know that the item had not been delivered. Three days later I contacted Fortnine again saying that I still had not received the item. Fortnine stated they could not raise a report with Canada Post as they had to wait until 3 days past the delivery. I pointed out that we were already at that point. I have them one more day or I wanted a refund. Fortnine has now said that I have to wait 14 days for a query to be run by Canada Post before they will refund my money. Canada Post clearly shows no other scan since pickup, yet Fortnine are willing to do nothing to help their customer but make them wait 24 days from the purchase date before they are willing to help the customer who has done nothing wrong. The problem here lies with Fortnine and their courier, it has nothing to do with the customer. "