"I enjoyed ordering from this company and convinced multiple people to do the same.

Because I was the one with a credit card, I was ordering for multiple people before this season. First I received a message saying that I could not order more than 2 of the same item (2 helmets, 2 gloves, etc) on a single order because logistically it didn't work for them. I agreed. On my next order, Fortnine contacted me to tell me that I no longer would be receiving free returns. All returned merchandise would be subject to a 10% restocking fee. That goes against their policy and needless to say, im not impressed!!

If I had known ordering for other people would put a red flag on my account I never would have helped anyone.

A warning would have been nice. "

"Great service, always fast.
I ordered a fuel pump on Sunday evening, had it in my hands at noon on Tuesday.
Great service as always.
Great team at Fortnine.
John Murphy"

"Experience with Lee, Customer representative.

I have been working in the customer service world for many years now, managing team for the past few years and you guys demonstrated solid customer service skills (on the phone and e-mail).

This is key for any organization, well done 

Thanks again for going beyond customer expectation.

Marc-André"

"Upon receiving my order from Fort Nine, I noticed that some parts of the order were "missing". FortNine was notified and I received immediate instructions from them to send the item back at FortNine's expense. They also sent me a Code Certificate number to use, in order to order a NEW item. That code would cover the postage expense of a replacement item, if the total cost would not exempt the shipping charges. As it turned out, the "missing parts" were located after further investigation of the package. Wonderful company that has EXCEPTIONAL Customer Service!! Rare treatment from most online retailers!! I WILL continue to be a customer!! FortNine, even allowed me to use the "Code certificate" for any future purchases!! Kudos, FORTNINE!! :) "

"I had an issue with Canada Post losing my order, and FortNine stepped up to the plate in order to ensure I would have my jacket before heading out of town. I can't thank them enough for going above and beyond!!"

"Although I was very disappointed that jacket I received was slightly discolored, Fortnine did everything that they could to make my experience pleasant and as a result I was very much satisfied. Very friendly and prompt responses from there end. Thank you Fortnine and your team."

"Bonjour,

Juste quelques mots pour vous faire part de ma très grande satisfaction.

J'ai commandé un article hier et je le reçoit aujourd'hui. Que demander de plus.

Continuez votre bon travail.

Marc Gagnon
"

"J'ai reçu mes pneus chez moi en moins de 24h, avec le transport gratuit. Du jamais vu ailleurs. Très bon prix en plus, jamais déçu avec Fortnine :)"

"J’ai placé ma commande en après-midi hier et contre toutes attentes, la totalité de ma commande est arrivé ce matin. Rapidité impressionnante!

I’ve placed my order late afternoon yesterday and beyond expectations, it arrived this morning. Impressive! "

"Excellent service from start to finish. The web site was super easy to navigate. I ordered on a Friday and was delivered by Wednesday, not bad for having to come cross country!! Had one small problem (my bad not theirs) but sent an email to customer service and was answered and dealt with in ten min, best customer service I have received in a very long time!! Would highly recommend shopping here, and i definitely will again
Thanks for the great service"

"Customer service caught the error before shipping my part and ensured I had the right part for my bike. So pleased that they checked
"

"(I'm a bit slow doing this review). Great customer service. (I had questions!). Rear Motorcycle tire arrived in no time. Exact day they said. Ordered on the weekend as well. A1 condition. A1 service. Good prices. Will purchase again! Did I mention they have parts for my poor "old" Honda? Win win!!!!"

"Fortnine told me that because I have had too many returns I will now be charged a restocking fee for any further returns. So don't believe them when they say there is no restocking fee. I have had to order numerous different sizes of jackets and boots because the manufacturers sizing charts are so inaccurate. I carefully measured myself and ordered as per the sizing chart only to find out that nothing fit me. One style of jacket took me three tries to get the right size because the sizing chart was so screwy. But Fortnine doesn't care ...they notified me I will now be charged a restocking fee from here on in. My rebuttal was referred to a supervisor who never got back to me. I am taking all my business elsewhere and passing this along to every person who ever asks me where to buy online motorcycle clothing or parts "

"Great products and fantastic service. The system for handling returns is very user friendly. Will definitely keep buying our parts from FortNine."

"I have been a long time customer of Fortnine due to their low prices and excellent customer service. I purchased a pair of Scorpion Kevlar motorcycle jeans earlier this year. I am very happy with the product but after a couple of months of wear the brass button at the waist popped off during a ride and was lost. I'm 6'2" and 180 lbs so it wasn't due to excess stress from my weight. I was disappointed that this would happen to a $160 pair of jeans. I was able to purchase replacement buttons at a fabric store and repair the jeans myself. I informed Fortnine's customer service and sent a copy of the $7.52 charge for the buttons. Fortnine responded with a $15 gift card to use on my next purchase. I'm not sure I could recommend the jeans but I certainly recommend Fortnine. They rock!"