"On every occasion, Fort Nine made efforts to help rectify any issues. Competitive pricing and well stocked. DID V2 clip-type connector link is now obsolete but FN graciously refunded the difference after first spending time to re-source a substitute."

"Excellent website. Great prices. Received order very quickly. Very happy with experience."

"Outstanding service for returns and replacement parts, with fairly quick turnaround times. Highly recommended!"

"I've ordered from Fortnine before and it's mostly been good, except them sending the wrong thing once. So I decided to give them another go. Ordered a specific product that listed a specific set of inclusions, when it arrived, the most crucial part of my order was not included and they sent it to me in the wrong color. It took 2.5 weeks to arrive. I called customer service and it turns out they don't actually hold the stock, they simply order it when the customer orders it, which is why it takes so long. As for the missing part (although the description clearly starts it is there) they said that they just use the standard description and it isn't their fault. I asked them to try and expedite the shipping of the missing part if I ordered it separately and they flat out said there is no way they can help expedite. I ordered parts from the states through eBay and they arrived before the Fortnine order did. I Will definitely not be using them again"

"Amazing customer service.

After placing an order I wanted to make changes. Customer service acted promptly (on Sunday evening) to get my changes done before the order shipped.

Previously, returns were hassle free.

I will continue to buy from FortNine"

"I had the best customer, I placed an order and upon arrival we knew it was not right, so I emailed in and got a response within a few hours. I even sent pictures to explain, we found out I had the wrong parts. In no time I had a return shipping label sent to me and a link to where I could order the correct parts. I was just so happy to have the help !! Thanks FortNine "

"Great communications. I mistakenly ordered the wrong type of tyre and they paid return shipping and made a refunded. I again ordered some new tyres. Thinking I did it again, I contacted Fortnine and they stayed in touch with me until we got that sorted out. All in all I can't say enough good things about Fortnine. "

"Have placed lots of orders with them it was all great until you need to do an exchange which apparently they do not do. Spent $650 on a cam set as a gift for my father by time he got it and talked with a mechanic about instal he decided it wasn’t right for him. Brand new still in package and they won’t even exchange for a store credit because they only do returns within 30 days"

"Your rep was patient and well-informed, helping me navigate to a helmet that is my best yet. No easy task without being able to walk in and try helmets on, but FortNine came through. Excellent helmet and a happy purchasing experience. "

"Fortnine always provides amazing customer service. Erin went above and beyond recently to ensure I received the correct parts. Answering emails during times where I’m sure we’re not regular working hours. Great service and competitive prices. Tough combination to beat. "

"I’ve been dealing with fortnine for years now for various motorcycle parts and gear, and have never been let down; not once. their orders are delivered on time (usually early even!) and in perfect condition, and their customer service is amazing. Every time I have an issue (to be honest usually my fault, not theirs) they are extremely helpful to make sure I get the parts I’m after. I can’t say a single bad thing about this amazing company. Fortnine, THANK YOU.

- fellow Canadian "

"I had second thoughts on an item I ordered and was able to cancel it easily and with no penalty. (Luckily it hadn't shipped yet). "

"Great, I’ve ordered thousands of dollars worth of stuff with the street bikes, dirtbikes and snowmobiles. Nice to have something local to us Canadians with quick shipping great service and good prices. "

"I orderd Sunday, & have my parts Wednesday.
That’s Fast & Efficient
Mj."

"This is a very common thing that anyone could have happen i dealt with many companies way friendlier and willing to support the customer not be rude. I wouldn't be surprised if this review page is ran by them and this gets deleted as this is the only place to write a review no google reviews nothing hmmm suspicious. Anyway i wanted to buy new rims for my atv and they were the only ones with the bronze colour in stock that i wanted. They were charging 190 a piece when royal distributing had them for 170 i asked for a price match they refused saying due to the colour difference it wasn't possible for whatever reason. i was fine with that and then asked if there was any sales coming up on the site soon as id probably wait for that as paying an extra 100$ for a colour difference is quite annoying. i was then sternly told by Erin that there was rarely sales and they already have the cheapest prices on the internet when they clearly do not. They take forever to ship items and are not friendly stay away this wasn't my first bad experience with them. Ive had items say they are in stock and then when they get my money its mysteriously on backorder. "