"I ordered a pair of BikeMaster brake pads that were supposed to fit my bike but didn’t. After doing a bad review, Fortnine contacted me inquiring about my experience. Without hesitation the Customer Representative offered to reimburse the brake pads even if I didn’t have the original packaging. That after market initiative showed me that Fortnine takes their customers at heart."
"I've been purchasing items from Fortnine for years and really like the quality of their product. I am however disappointed at the timeline in which it takes to receive these products in the mail. After processing and shipping it takes nearly two weeks. Fortnine's solution was that I pay for expedited service. In this age I do not feel I should pay for delivery when I am purchasing hundreds of $$$ of product. Last time I bought something on Amazon Prime it took 2 days. "
"I ordered a tire for my honda vtx ordered on july 27 recieved the tire on aug.6 just over a week including a long holiday weekend .very happy with price and speed of delivery."
"Purchased a quick release tank-bag. The release mechanism failed shortly after getting. However, FortNine reacted very quickly on warranty return/ replace. I had it in my hands quite quickly. Love the bag itself.....Thx folks"
"Fast shipping and answers !!
Great service !!
Will buy again.
Thanks so much Erin !!!"
"Just as the title says, I couldn't be happier with my experience. I was kept informed as to the progress from shopping cart to delivery 23 hours after submitting my order. Painless and efficient. I will be a return customer
B.R.
Ottawa ON."
"Very easy to place order,excellent prices"
"Ordered some gear online, great pricing, quick delivery. Had to return an item due to wrong size and refund processed just as quick. Highly recommend. "
"I made an order. An error came up saying that invoice number was already used or something to that effect. I received no confirmation email. Fortnine told me that it was an error and to do the basics, that I already tried, like emptying my cart, closing the browser and retrying. No matter what I did, the same error message would come up. Then I proceeded to have to alternate between getting in contact with Fortnine and Mastercard to determine the problem. Mastercard told me that Fortnine charged on my account. Fortnine wouldn't respond to email. I finally got a response by calling in. Sarah was very belittling, telling me that there was only a holding on my account and that I didn't know what I was talking about. Then two days later I call my Mastercard and find that I was issued a refund and there is still a holding on my account. You can't issue a refund unless a charge was made. Apparently Sarah doesn't know what she is talking about and shouldn't be in a customer service position. This whole ordeal has wasted hours of my time in going back and forth between trying to contact fortnine to trying to contact Mastercard. From my perspective, the Fortnine website is still unable to process purchases. I do intend on buying a Magura hydraulic clutch system and a total engine rebuild for a YZ250 ($1100 total) but with what has to be the worst service I have yet to receive, I will pay more just to get it elsewhere. The silver lining on top of all this is that I may have saved a lot of future pain since every other website that I am currently using (Magura website as well) says the clutch system recommended by Fortnine will not fit my bike."
"Was looking for motorcycle tires not only did i find what I could not find on amazon, but also in this place I found them immediately, ordering on line was so quick and user friendly and I was pleasantly surprised by the prices and found out that I got a discount on top of the original price since I ordered 2 and free shipping on top of that. Delivery was so fast and hassle free. Nice to deal with a company that is professional fast and reliable. Thank you!!!"
"Had the wrong ape hanger handlebars shipped to me on accident. Contacted customer service the next morning. The team nailed it. Ups shipped the bars that came overnight to British Columbia at their expense of $66 and gave me a free return label to mail the wrong bars back. They personally measured the new bars to confirm the right height then mailed them out right away. Literally had my problem resolved in a day with new bars in hand.
They just earned my business. Rather wait a couple days for shipping across canada and give a good company my business. My local companies are just down right rude most the time. "
"I ordered aN HJC Helmet on Tuesday afternoon and had it by Thursday Noon. Easy website with lots of product choices and it ships in Canada. This is the second time i've shopped with Fortnine and it won't be the last. The crew there was very responsive to emails."
"I ordered a helmet they had in stock (that I loved and could NOT find the colour I wanted in any store) and it was shipped super quick and I received it the same week! Helmet was packed inside original box, with wrap around the helmet and also sleeve. Box was placed inside another box and sealed - was clearly handled with care and I could not be happier with the helmet. I originally had questions on the return policy, and I emailed them my concerns. I received a response a couple hours later and was put at ease with their response. I would definitely recommend buying from FortNine.
"
"Outstanding service from the team at Fort Nine. So thankful to have access to a great company based out of Canada. "
"FortNine ways has the best prices and hands down the best service for anything you need for your bike. They have great reviews and advice on a lot of the stuff listed on their site and if you have any questions or concerns they will answer your emails quickly and efficiently. The few times I have needed to ask a question (mostly due to my bike being hard to find parts for) they have emailed back to within half an hour or sooner and answered my questions. Once ordered they have tracking info so you can see where your items are and when they will arrive and they have almost always arrives earlier than expected for me. I always use FortNine to price check or just look at a review on a product before I purchase and I will usually end up buying from them simply because of how good they have treated me and the info and knowledge they have on their stuff. Thank you FortNine "