"Had some issues with hardware and they went out of their way to solve the problem and have now sourced me the necessary hardware through Memphis shades since they didn’t have what I needed! Great service and very nice and helpful!"

"The FortNine customer service is by far one of the best I’ve experienced. I placed an order for a jacket as a Christmas gift this year, and unfortunately it was never delivered. I emailed them about my lost purchase and they got back to me right away and sent out a replacement package. I will definitely be ordering from them again!"

"Purchased a set of RaceTech Fork Springs for my 1989 FZR1000. The new springs fit perfectly, no need to adjust the spacer length as the springs were the exact same size as the stock units. I chose the expedited UPS delivery option but ran into an issue when the UPS driver delivered my order to the wrong house. I eventually got the issue sorted with UPS and received the order. After reviewing the deliver issue I had with UPS FortNine was kind enough to forgo my delivery costs. They were responsive, helpful and understanding. FortNine is my go to resource for my motorcycle needs because they understand the value of customer service and are competitively priced.They offered the best price for the product I was looking for and they are a Canadian supplier. I don't have to worry about duty, custom issues or the exchange rate when I place an order. I recommend them as a go supplier for your motorcycle needs."

"I Was ordering a 48mm Motion Pro fork seal bullet for my Yamaha.

I navigated to the correct page and saw an orange 48mm bullet tool. Since I had a Yamaha, I decided to select the blue coloured one..no problem....up came a picture of a blue one....so I added it to my cart and moved on to the other items I needed.

However, unnoticed by me, the site also changed the size from 48mm to 41mm! I did not ask for a size change....and there was no warning or prompt to select a new size. The web site automatically changed an "8" to a "1" without any notification....so I ended up with a 41mm fork bullet...obliviously useless to me.

Apparently it should have been obvious to me that a single text character was changed from an "8" to a "1" even though this happens at exactly the same instant that the good sized picture changes colour (which was the sole purpose of my keyboard input) and that is where I was focused and my eye was drawn to by the change.

Poor website interface structure in my humble opinion....certainly lacking in clarity and intuitiveness.

I called Fortnine and was basically told to get lost...I made a mistake...so its my problem!!....even though the site made an automatic and unrequested change to the order (by changing 1 single text character) that was unrelated to the request I made.

Sounds like pretty poor customer service to me!

"

"La commande est arrivé en 2 jours. J'ai du retourner le produit, car il avait un défault de manifacture . Il m'on envoyé une étiquette pour un retour sans frai et mon rembourser le tout rapidement. J'ai refaite une commande pour le même article et il l'on inspecté avant de l'envoyer pour être certain que tout était beau. Merci FortNine!!"

"Fortnine has been my go to online store for the past year. Their prices are very competitive and customer service is second to none. I’ve had to return a few items due to sizing issues and they gladly assisted in helping me get a correct fit over the phone. As well, they know their products and are very familiar with what they carry. Thanks to Lee and Derrick at customer service and all the best to your team!!!"

"I had to return an H7 Del bulb which was giving an error message on my display.
No issue"

"Got a shinko sr777 rear tire for my Harley had it installed by Harley and balanced took it out for a ride home and got the death wobble went back to Harley and found out it was a tire problem. Contacted Fortnine and was told to send tire back and wait until the manufacture decided if it was warranty so I leave my bike with no tire for months this company sells dangerous products will never buy from them ever again they need a law suit against them and if anyone else wants to join a lawsuit contract me it’s time to stop these people from selling our lives for dangerous tires bikers lives matter"

"Ordered a windshield: the checkout was really fast/efficient and I received the parcel in less than a day. Couldn't be happier. This is my first experience with FortNine and not my last!"

"The Puig Headlight protector became defective after a couple of months when one of the cosmetic outer molding fell off. FortNine provided a full refund without requiring the product return. This was the second Puig protector I had ordered as the first was defective upon receipt, with a misaligned molding piece glued out of position."

"I was struggling to find fork boots to fit my crf230 locally. I found fortnine and I was blown away with how quick their shipping was. I received the package days before the expected shipping date. They made an error in their materials they sent me but they more than made up for it as they let me keep the materials and they shipped the correct materials in a timely manner. Great company! Highly recommend to anyone. "

"Purchased an amazing pant .. gave me no problem returning , and it’s so made it so easy , thanks Team .. "

"everything arrived before schedule and fit perfectly"

"Purchased broken items from this site when contacting support i was told i would have to send them back and wait until its received to get a replacement. I had purchased these communication systems that look like the package was already pre opened aswell. Long story short, due to their incompetence I wont have a working Comm until next riding season or at least when theres finally snow on the ground. Extremely disappointed with this company and they wont be getting another dime of my business."

"Where able to add a new item to my order when it came became available! Fantastic and quick customer service amazing prices truly the best place to buy anything motorcycle related"