"Purchased broken items from this site when contacting support i was told i would have to send them back and wait until its received to get a replacement. I had purchased these communication systems that look like the package was already pre opened aswell. Long story short, due to their incompetence I wont have a working Comm until next riding season or at least when theres finally snow on the ground. Extremely disappointed with this company and they wont be getting another dime of my business."
"Where able to add a new item to my order when it came became available! Fantastic and quick customer service amazing prices truly the best place to buy anything motorcycle related"
"Ordered a revit jacket and when it arrived it arrived with stain on it. Disappointed I emailed them and in return I recieved the standard return policy email. Considered leaving a bad review as it was frustrating to order something new and get a stained jacket instead. However. . . . a few minutes later I recieved a personally written email saying how sorry they were that this had happened and that they would send detergent to fix the problem along with a partial refund. Soooooooo refreshing!! I immediately went from disappointed and unhappy to being happy and grateful. Now it's more the principle than anything else. The fact that this company cares enough about it's customers that they OFFER solutions instead of making customers fight for something is super refreshing. They definitely earned a repeat customer and I would highly recommend ordering from them as they legitimately seem to care about their customer service.
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"A great online selection for dirt bike gear!! But the best part is the customer service!! Communication and willing to help has surpassed my expectations!! We will 100% recommend and continue to order from Fortnine!! "
"I am new to bike riding and i get most of my advices from their YouTube channel, great tips and tricks and great humour! Very professional business, i will be back for sure"
"I have ordered numerous parts from Fortnine, 3 sets of tires, inner tubes, chains, sprockets, various accessories etc. The products arrive in a reasonable time frame (even with riding season underway when it’s busiest for Motorsport retailers) everything I ordered was as I expected. When there was an issue with a brake lever mount, Fortnine was quick to respond to my issue to have it resolved, I eventually initiated a return of the product which was really easy to do. Initiate the return, a shipping label is emailed to you I stuck it on the box and my Canada post mailman took it right back from my doorstep. All in all I’m happy with Fortnine, keep up the great work :D
-Anthony R"
"Ordered a part, had to return it and had the quickest refund ever! Thank you Fortnine you're a 1st class operation. Will order again soon.
BW"
"Fortnine consistently has the best stock and prices on ATV tires, especially in sizes or brands that are often difficult to find. Their customer service is fantastic, their shipping is quick, and their website is well designed and easy to navigate. "
"I had an issue with a package that wasn't received and Fortnine customer service took care of it right away! Like I mentioned to them, it's something that is lacking in today's world"
"fast deliveries, excellent price, huge selection "
"Had an issue with an item i purchased almost a year ago. Lee, the service rep supported my request through the supplier and arranged a no charge replacement."
"I searched on their website for a bumper for my year and make of quad. up comes a bumper that shows that it is in stock, so i ordered it. it arrives and guess what - doesn't fit. Heres where the fun starts. I contact their customer service, where they first try to blame the manufacturer for not saying it doesn't fit my quad, then they tell me the one for my quad is out of stock. They tell me i can return the bumper, but it will cost me $7 to return it (not free like Revco). OR i modify it to fit. will they offer a discount to make up for the additional cost to get the bumper modified? OF COURSE NOT. Do yourself a favor and buy from Revco. another Canadian firm that actually cares about their customers. i will NEVER buy from this company!"
"Have been a customer with FortNine for over five years. Excellent prices, amazingly quick responses to queries and, quite frankly, dealt with a problem that was more my fault than theirs to my advantage. "
"I've been using Fortnine for few years now and everytime the product came in in timely manner. Their customer service is fast and knowledgeable. I would keep buying from them. "
"I've been a customer for approximately 5 years and have bought numerous products. Fast and correct shipping, all brand names products. You name it, Fortnine has it. I had a problem with a mirror shield for my HJC helmet once, and Fortnine, specifically a customer representative by the name of Lee, reacted promptly on my behalf with HJC and replaced my visor under warranty. Great and quick service. As long as I own a motorcycle I will stay a loyal customer of Fortnine. Thank you"