"My issue was resolved in minutes. No hassle, Louis took care of exactly what I needed with efficiency and professionalism. Kudos!"
"Quinn, was helpful in putting me at ease. Her manner was great and I appreciated her polite and professional attitude."
"Mary F was great cancelled my order in less than 5 minutes."
“Hi there, and thank you for your 5-star review! My unofficial motto is quick and kind! It sounds as though Mary carried out that philosophy as well! Thank you! ”
"Mary was extremely helpful when my order was haphazardly delivered & the meals were defrosted. She documented what happened & sent it to the proper dept. to make sure it wouldn't happen again & then processed a refund for the spoiled food. She was very thorough & concerned if I was comfortable with eating any of the meals that may still be edible. I was very happy with the attention & service she provided me with today. Thank You Mary F! "
“It's a relief to know how Mary F was able to sort things out for you! While this isn't the ideal experience we want you to have with us, we'd be sure to work diligently on this matter in hopes of preventing such incidents again in the future. We appreciate you sharing your experience with us!”
"Mary F was a great help in getting our order straightened out, even though we were past the deadline. Thank you so much."
“Another job well done for Mary F! We'd be sure to give her a shout-out for this one, and we appreciate the 5-stars!”
"Angela D. was extremely friendly and helpful! She apologized for the inconvenience, assumed the company’s responsibility for their production/shipping mistake, answered my questions clearly, & refunded my money quickly and easily, no questions asked. Her service was so great it was quite refreshing and pleasant. She deserves a raise! It’s service like hers that keeps customers coming back. Two thumbs way up! "
“While we're disappointed about the recent delivery experience with us, we're relieved that we got Angela D to make things right for you! We appreciate your valuable feedback!”
"I wanted to cancel an order that I forgot to skip beforehand. Ivy helped me out with it, and everything went so smooth and quick. Plus, she was so kind and helpful!"
“We're glad to know that Ivy was able to help you out with the cancelation! Thanks for dropping us 5-stars!”
"THE FOOD WAS REALLY GOOD AND IT WAS PLENTIFUL. THE SHIPPING WAS FAST AND EVERYTHING WAS PACKED VERY WELL AND ARRIVED FRESH AND COLD! THE CUSTOMER SERVICE IS ALSO OUTSTANDING. I HIGHTLY RECOMMEND THIS"
"Quinn S. was extremely helpful and professional on our call. Great overall customer service experience."
“We're so thrilled to know that Quinn S was able to define what a great customer service experience means! Thanks for sharing your experience with us!”
"I used the chat function on the app because I had to make a late change to my shipping address (Mistake I made), and I wanted to confirm it applied to my order that was already being prepared. The chat defaults to a bot representative which asked me to confirm membership info and summaries my issue. The bot realized I needed a representative and quickly connected me to an actual living breathing human being. I was connected with Ivy who was very helpful and solved my issue within seconds. As a new user this was a painless process and shows me this company cares about the user experience. I haven’t tried the food yet but if it’s anything like their customer service, I’m sure I will love it. "
“We're really happy to hear this feedback to let us know about your experience. We aim to provide our customers the most satisfactory and hassle-free experience and we're glad that Ivy was able to give you that and more! We'll be sure to commend her with this amazing work. Thanks for your review! ”
"I forgot to skip a week because I would be out of town and didn’t realize until the order had already been processed. I contacted customer service and they were able to cancel the delivery for that week, submit a full refund and apply my sign-up deal to the next deliver I chose. Jessy as SO friendly, helpful and professional. I LOVE Freshly! "
“We love that you love us, and we're really ecstatic that Jess was able to give you the best and hassle-free experience! We'll be sure to share this with the team. Thanks for your review! ”
"Coral was extremely quick and effective in sorting out my complications with a promo offering. She went above and beyond my expectations and saved me the money I was owed. "
“While we're truly sorry for the inconvenience, we're so glad that Coral was able to make things right. We'll be sure to pass your kind words to her. Thanks for your review! ”
"Changing my preferences was easy"
“We're so pleased everything went smoothly with Mary F. She has always been stellar! Thank you for sharing this experience, Florence! ”
"Nikki helped me cancel an order when it would arrive when I had an upcoming vacation."
“Hello there! We're so happy we made it right on time - all thanks to Nikki. Thank you for sharing this excellent experience! ”
"Jassy handled my small issue promptly and courteously. Super impressed with your customer service. "
“We can say that one of Freshly pride is having the best people ready to serve! We'll be sharing this shout-out to Jassy, and it'll surely make her day. Thank you for reviewing us! ”
A rep from Freshly, Megan_M, has responded:
“Hi there, and thank you for the stellar review of Quinn! Kindness is customer service and it appears that Quinn was successful in treating you with the kindness and respect you deserve! Thank you for sharing your review with us today.”