"Kiaraha was wonderful. She dealt with my issue in record time !"
"Jess really helped me out!! I forgot to change some of the items that weren’t to my liking and with no hassle at all refunded me the meals and gave me helpful information on how to make sure it doesn’t happen again!"
“Hi there, and thank you so much for your review! Jess is a gem and I'm glad you were able to experience the customer service that she is known for! Thank you for sharing your Freshly story today! ”
"oops sorry about the caps lock..."
“Hi there, and thank you for your fun review of Trex (and NO worries on the caps lock!!). I love to hear from all of our Freshly family members, and I know Trex will be so pleased to hear you appreciated his assistance! Thank you! ”
"Questions all answered promptly by Diana!"
“Hi there, and thank you for the stellar review! I'm so happy to hear that Diana got all your questions answered -- and to your satisfaction! Thank you for sharing some Freshly love today! ”
"Made saying goodbye easy and painless."
“HI there, and thank you for your review! It looks like we were at the ready to assist you and made your interaction with us successful! Thank you for sharing your story with us today. ”
"Really grateful to Diane S. for helping me cancel an order that had already gone through before I had a chance to skip. She was awesome!"
“Diane is certainly awesome as are you! Diane always wants to help our Freshly family members, so it doesn't surprise me she was ready to go as soon as she knew you needed assistance! Thank you for sharing your Freshly love today! ”
"Needed to make a last minute change and Kenny was extremely professional and helpful working with me to accommodate my request. Thank you Kenny!
"
“Hi there, and thank you for your spirited review! I can tell you we aim to please, so I'm glad that Kenny was at ready to assist you! Thank you, thank you! ”
"Kenny was quick and informative and gave me info to help prevent missing future deadlines"
“Hi there, and thank you for your review of Kenny! I was so heartened to hear that Kenny assisted you and provided good info to help with future delivery deadlines! Obviously, we only want to deliver meals when you want your meals - so I'm glad Kenny was there to assist! Thank you for sharing some Freshly love today! ”
"Thank you Josh for being understandable "
“Hi there, and thank you for your kind review! Josh and I both thank you! I appreciate you sharing your story with us today! ”
"Really appreciate how quick and efficient the chat feature is for Freshley. I needed an order cancelled and Mary F promptly cancelled snd provided a refund. Such a gift to not spend hours waiting to get a hold of someone!"
“I'm thrilled to hear how you've been pleased by our chat feature and with Mary F's assistance in providing quick and great customer service! We'll be sure to give Mary F a shout-out for this one. Thanks for this stellar review, Pagekemp!”
"I was late changing my weekly Freshly order and Diana S. helped me quickly and professionally through the "Chat" Option..
Than you"
“Hello Patrestaino, thanks for sharing this amazing review with us! I'm thrilled to hear that Diana S has been a great help and I'll be sure to share your kind words with her!”
"Every time I have messed up and not skipped an order they quickly fixed the situation. "
“It's our pleasure to help at any time, and know that we're always got your back! Thanks for reviewing us!”
"This is a great way to have lunch or even dinner ready in a flash. I'm always on the go, and if it wasn't for Freshly, I'd be eating cheeseburgers and fries for lunch every day, and weigh twice as much! Thanks Freshly...and MJ in customer service is excellent at helping me when I need it! Thanks MJ! "
“Teresa, thank you for your super-duper review of MJ! It sounds like we've filled a need in your daily and weekly schedule! As long as you keep enjoying your meals, we'll gladly keep cooking meals for you! Thank you very much! ”
"I recently had an issue with my Freshly order being delivered after a one day delay and needing to update my meals.
I wasn’t sure if my problem could be addressed, but Freshly went above and beyond. I spoke with Trex B. who clearly cared about my issues and took the time to understand and resolve them. Very kind and efficient.
Not only was my problem resolved, but Freshly went the extra mile to make sure I was satisfied. So much so that I will ensure I continue to subscribe with Freshly; you clearly care about your customers. Thank you."
“Trevor, you are 100% correct! We DO care about our Freshly family members. Your review touched me as I could tell you truly appreciated the customer service you've received, and the customer service experience we believe you should always receive. Thank you for your kind recognition of Trex -- he and I absolutely appreciate you! ”
"Not only are Freshly meals delicious and healthy, their customer service is always impressive. I had a damaged meal in one of my shipments, and spoke with Kenny on the chat. He quickly went above and beyond to help more than I expected. Thanks, Freshly!"
“Hi Charlotte and thank you for your kind review! You not only spoke highly of our meals but also our customer service. I can tell you that we place heavy emphasis on our customer service, so that was so sweet to hear! As for Kenny, I can tell you he'll have a smile on his face when he hears your review! ”
A rep from Freshly, Megan_M, has responded:
“Kiaraha is absolutely wonderful, Mary! Thank you for taking your time to review Kiaraha today! I certainly appreciate you, and I know Kiaraha does as well!
”